Expert Assist and Google Chrome browser support (155832)

Google Chrome is removing support for plugins based on the Netscape Plugin Application Programming Interface (NPAPI) architecture by September 2015. Java is one of these plugins that will no longer be supported. 

Desktop Authority’s Expert Assist relies on the Java plug-in for remote management.

As of April 2015, starting with Chrome Version 42, Google has added an additional step to configuring NPAPI based plugins like Java to run.

In September 2015 Google Chrome will remove the override and NPAPI support will be permanently removed. Installed extensions that require NPAPI plugins will no longer be able to load those plugins.

Resolution before September 2015:

As of Chrome Version 42, an additional configuration step is required to continue using NPAPI plugins.

  1. In your URL bar, enter:
       chrome://flags/#enable-npapi 

  2. Click the Enable link for the Enable NPAPI configuration option.

  3. Click the Relaunch button that now appears at the bottom of the configuration page.

Resolution after September 2015:

Use Internet Explorer or Mozilla Firefox.