Precondition:
An agent is under protection with the C:\ and D:\ volumes protected. Along the way, the D:\ volume develops on Orphaned Recovery Point.
When mounting the C:\ volume, you receive an error message stating:
"Cannot mount the Recovery Point from a chain that contains an Orphaned Recovery Point/"
If you are experiencing this product defect, please upgrade your AppAssure Core to build 5.4.3.106 to resolve the issue. For more information on upgrading your AppAssure Core to 5.4.3.106, please reference Knowledge Article 129085 - How to Upgrade the AppAssure Core.
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