Sometimes the contents of the target public folder are not displayed after opening the target.
CAUSE: This problem occurs if the public folder contains only messages and does not contain any subfolders.
WORKAROUND: Refresh the folder contents manually.
Recovery Manager for Exchange might not work on computers with prerelease versions of Microsoft .NET Framework 2.0 installed.
CAUSE: Recovery Manager is designed to work on a computer with Microsoft .NET Framework 1.1 installed. Normally, if you do not have .NET Framework 1.1, Recovery Manager setup installs it. The default installation of Recovery Manager is incompatible with .NET Framework version 2.0.
WORKAROUND: Uninstall the prerelease version of .NET Framework 2.0 or contact Quest Software Support for detailed instructions on how to configure Recovery Manager to work on a computer with .NET Framework 2.0 installed.
If you restore mailboxes to a mailbox, a public folder, or a single .pst file using the Mailbox Restore Wizard, or you create a task featuring this kind of restore using the Task Wizard, the Target Type Selection window of the Mailbox Restore Wizard or the Mailbox Selection window of the Task Wizard contains the following check boxes: "Add the information store name as a prefix to the Personal Folders files (.pst)" and "Add the time of creation as a suffix to the Personal Folders files (.pst)".
CAUSE: The names of check boxes are incorrect.
WORKAROUND: If you select these check boxes, the prefixes and suffixes will be added to the names of folders in the restore targets where the mailboxes are restored (each mailbox is restored to a folder that matches its name).
Restore from CA BrightStor backups to Recovery Manager fails if the path to the destination folder plus path to Exchange store on the original Exchange server is more than 80 characters.
CAUSE: Exchange 5.5 backups cannot be restored from CA BrightStor backups to Recovery Manager if path to the destination folder for the restored backup is too long.
WORKAROUND: Select a destination folder with a shorter name.
When registering an offline store file (.edb) as a restore source, you might receive the following message: "Version of log files is not compatible with Jet version."
CAUSE: Recovery Manager is attempting to use Exchange library files that belong to an older version of Exchange.
WORKAROUND: Select Action | Configuration from the main menu and follow the instructions in the Configuration Wizard to link Recovery Manager to the required Exchange library files.
When cataloging backups created using Veritas NetBackup, Recovery Manager might display an incorrect backup creation time on the Storage Group Selection page of the New Source Wizard.
CAUSE: When displaying time, Recovery Manager determines the time zone incorrectly.
WORKAROUND: The difference between the time displayed and the actual time is usually the difference between your time zone and GMT. Also, the daylight saving time modifier might apply.
When you work with EMC Legato NetWorker using the Recovery Manager option "Access backup media using third-party software", the New Source Wizard cannot cancel the process of restoring a backup if EMC Legato NetWorker is waiting for tape mount. After clicking Cancel, the New Source Wizard hangs waiting for the tape to be mounted.
CAUSE: Recovery Manager is busy waiting for response from EMC Legato NetWorker. It is a problem of the X/Open Backup Services Application (XBSA) API implementation that Recovery Manager uses to access NetWorker backups.
WORKAROUND: Insert the required tape. After that you will be able to cancel the restore in Recovery Manager.
If you attempt to catalog a non-Exchange backup created by Veritas NetBackup, Recovery Manager displays the following message: "Failed to process backup media: The next file media was not found in the folder '<folder name>'."
CAUSE: Recovery Manager does not support non-Exchange backups. Non-Exchange backups created by Veritas NetBackup might have the same file extension as Exchange backups, therefore Recovery Manager attempts to catalog such backups.
WORKAROUND: Use backups containing Exchange data only.
Configuration Wizard does not allow re-linking to Exchange data files. If you have specified paths to data files from a specific version of Exchange and then run the Configuration Wizard again to change these paths, it is impossible to remove check marks from the list of Exchange versions. Therefore, you cannot change the paths using the Configuration Wizard.
WORKAROUND: Delete the folder %allusersprofile%\Application Data\Quest Software\Recovery Manager for Exchange\Exchange Binaries, run the Configuration Wizard and link Recovery Manager to all required versions on Microsoft Exchange.
When you create a task for restoring Exchange items from a registered restore source, the Task Wizard does not offer you to select a registered source.
WORKAROUND: Task templates for restoring Exchange items from a registered source are not supported in Recovery Manager version 3.0. To restore Exchange items from a registered source, use the Message Restore Wizard, Mailbox Restore Wizard, or Public Folder Restore Wizard, or create a task for restoring from offline stores and specify the .edb files from the registered sources.
If you restore mailboxes from a backup or an offline store to a .pst file, a mailbox, or a public folder using the Mailbox Wizard, or you create a task featuring this kind of restore using the Task Wizard, and you select the check box "Add information store name as a prefix to the Personal Folders files", garbled characters might appear in folder names in the resulting .pst file. This happens if the name of the store contains non-English characters.
Do not select the option "Add information store name as a prefix to the Personal Folders files" when restoring mailboxes from the stores whose names contain non-English characters. Note that the name of this check box is incorrect. For more information, see CR0125556 earlier in this article.
Quest Recovery Manager for Exchange cannot use the Microsoft Removable Storage Manager (RSM) service if drivers for tape devices from Veritas Backup Exec version 8.0 or later or Veritas NetBackup version 4.5 or later are installed.
WORKAROUND: Use Microsoft drivers for tape devices. Other applications that depend on the RSM service may also be affected by this issue.
When using Microsoft Remote Storage Manager (RSM), Quest Recovery Manager for Exchange might not catalog some of the media created with Veritas Backup Exec 8.6 or 9.0.
CAUSE: The RSM service cannot properly recognize this type of media. As a result, Quest Recovery Manager for Exchange fails to catalog that tape. Microsoft Windows Backup is also affected by this issue with RSM.
WORKAROUND: When registering a source, click "Tape Drive" on the Backup Media Selection page of the New Source Wizard instead of "Microsoft Removable Storage Manager library".