Remote Control Support via SimpleHelp (4306071)

We are excited to announce our Technical Alliance Partnership with NetX Information Systems, Inc.

In conjunction with the release of the KACE System Management Appliance (SMA) version 10.0 customers can now receive five free licenses of SimpleHelp’s Business Edition remote control and monitoring software for 6-months.  SimpleHelp bundled as a built in Machine Action as part of the KACE Systems Management, is an easy and cost-effective way to enhance customers with remote support options.

NetX is the authorized global distributor for the SimpleHelp Suite of products. We provide pre-sales, demonstrations, web, email, and phone-based technical support. As part of this offering, installation and training are included, at no additional cost. We can have your system up and running in hours, fully deployed, and your staff trained.

Quest KACE remote support integration advantages:

• Support Remote Users:
  • Multiple simultaneous remote sessions allow you to connect to multiple users at the same time
  • Virtual queues of users let you specify which users a technician is able to view and support
  • Transfer a session to a colleague to both support the same user
  • Create technician groups to simplify management of many technicians
  • Session recording, history and advanced logging allow you get historical support related information
  • Multi-language, multi-locale support
  • Fetch and modify remote files and folders without a starting session
• Device Monitoring
  • CPU and memory utilization allow you to easily see what resources are being used
  • Continuously updating screenshots help keep track of remote machines without starting a session
  • Identify processes utilizing the most CPU to find out which applications are making your customers wait
  • Disk space across multiple drives helps identify when a disk is running low on disk space