Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Scheduled report and Service Desk Queue email fails to be sent when outbound relay SMTP configuration is set on port 25
Description
Under Settings > Network Settings > SMTP, using only Server name and port 25 (Anonymous, no authentication required), can cause issues with Kace SMA Scheduled Report and Service Desk Emails. This setting might generate error as the following in the logs: Report Fails to be sent R=smart_route defer (-32): lookup of host "port=25" failed in smart_route router 2022-07-27 14:31:31 1oGoct-0005Mo-PF <= reporter@ kacetest.com U=root P=local S=657 2022-07-27 14:31:31 1oGoct-0005Mo-PF no IP address found for host port=25 2022-07-27 14:31:31 1oGoct-0005Mo-PF == tester01@ kacetest.com R=smart_route defer (-32): lookup of host "port=25" failed in smart_route router 2022-07-27 14:31:31 1oGoct-0005Mo-PF Frozen
This error could be found in both Network setting SMTP and Service desk Queue SMTP “SMTP error from remote mail server after pipelined end of data: 530 5.7.57 Client not authenticated to send mail.” 2023-07-11 11:10:11 1qJGsN-0001me-De <= mainqueue@kacetest.com U=root P=local S=941 2023-07-11 11:10:21 1qJGsN-0001me-De ** tester@kacetest.com R=smart_route T=transport_587 H=office.com X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=yes: SMTP error from remote mail server after pipelined end of data: 530 5.7.57Client not authenticated to send mail. [prod.outlook.com 2023-07-11T17:10:21.733Z 08DB812CCA57D05E] 2023-07-11 11:10:21 1qJGsX-0001or-On <= <> R=1qJGsN-0001me-De U=mailnull P=local S=2677 2023-07-11 11:10:21 1qJGsN-0001me-De Completed
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
KACE Systems Management Appliance
14.1, 14.0, 13.2
KACE as a Service
14.1, 14.0, 13.2
Topic(s):
Technical Solutions
Article History:
Created on: 8/25/2023 Last Update on: 8/9/2024
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.