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Title
How to Change Ticket Fields via Email -
Description
When working with tickets, it is possible to change ticket fields via email using variables. These email variables are available for most fields but can require specific formatting to apply as intended. They are listed in the KACE Systems Management Appliance (SMA) Administrator Guide and are sometimes updated with a new SMA version. Having quick access to the available variables may help when creating a new ticket via email.
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