Return
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Title
'Page cannot be displayed' when using remote control -
Description
When attempting to launch the remote control applet on a client machine, the following message is displayed: "Page cannot be displayed" -
Cause
In order for the remote control function to work properly, there are certain prerequisites that must be observed. Remote control will not function if the Desktop Authority service is not configured properly, if proxy settings are incorrect, or if Java is not installed. -
Resolution
To resolve the issue check the following:1. Ensure that the Desktop Authority services are installed on the workstation that the user is trying to connect to.
2. Check the proxy settings on the Internet Explorer Tools | Internet Options screen. If a proxy server is being used for internet access in Internet Explorer, and “Bypass proxy for local addresses” is not checked, this error can occur.
3. Ensure that Java is installed on the computer running Internet Explorer.