Return
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Title
Open JDK for Expert Assist Java Launcher is not getting installed -
Description
When attempting to launch the Expert Assist (EA) Java launcher for use with remote control, File Transfer or Chat does not work due to missing Open JDK on the machine. -
Cause
This can be caused if after uninstalling Java a remnant of the install still exists.
The eajalosetup.log located in the (C:\Program Files (x86)\Quest\ExpertAssist Java Launcher) folder on the machine where the EA Java launcher is attempting to install shows the following error:The OpenJDK installation process started01/15/19 10:23:05 eajalo.exe version:8.7.1.1path to install:C:\Program Files (x86)\Quest\ExpertAssist Java Launcher\Error: opening registry key 'Software\JavaSoft\Java Runtime Environment' is already installed. Finishing...To verify there are remnants of Java on the machine you can do the following:
- Open a Command Prompt window
- Type "Java -version"
If any of the errors bellow are returned then the Java uninstall may have left files still on the machine that can cause issues.
Error: opening registry key 'Software\JavaSoft\Java Runtime Environment'Error: could not find java.dllError: Could not find Java SE Runtime Environment. -
Resolution
To clean up Java files that remain after an uninstall:
- Delete the folder (C:\ProgramData\Oracle).
- Open Programs and Features and uninstall "ExpertAssist Java Launcher".
- Connect to a machine using Expert Assist.
- Click "Remote Control".
- Click "Go to Preferences > Client".
- Click "Download".
- Click "Run" at the bottom of the page and follow the Installation Wizard.
- Click the Java Launcher icon that will appear on the taskbar, then click "OK" on the popup window to install the Open JDK files. (See images below.)
- Click "Remote Control" again to verify the Expert Assist Java Launcher was installed and is now functioning correctly.
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Defect ID
3759
