Return
-
Title
Return Code 1797: The printer driver is unknown -
Description
Return Code 1797 "The printer driver is unknown" is recorded to the sltrace file. -
Cause
This return code indicates that there was an error adding the printer because “The printer driver is unknown.” -
Resolution
This message is associated with using the wrong driver for the printer.
OR
The presence of a policy setting is preventing the addition of printers. For more information see this Microsoft KB article 234270.
Note: If you received this return code on an object other than those listed above, please Contact Technical Support.
-
Additional Information
Also this Microsoft article can be read to find more information