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Title
The trust relationship between the primary domain and the trusted domain failed -
Description
When trying to do a fresh install of KACE Desktop Authority version 11.2.1.116 or when trying to do an upgrade to the latest version 11.2.1.116 get the following error:
"Initialization error: System.SystemException: The trust relationship between the primary domain and the trusted domain failed..."
The DAinstaller.log located at C:\ProgramData\Quest\DA Console will show the following:
2022/02/23 11:53:02 INFO --- Application Start ---2022/02/23 11:53:02 INFO Application version: 11.2.1.1162022/02/23 11:53:02 INFO OS version: Microsoft Windows NT 10.0.17763.02022/02/23 11:53:02 INFO Machine name: XXXXXXXXX2022/02/23 11:53:02 INFO FQDN: XXXXXXXXX2022/02/23 11:53:02 DEBUG method GetDomainNetbiosName(....)2022/02/23 11:53:03 DEBUG Domain name: XXXXXX.net2022/02/23 11:53:03 DEBUG LDAP://CN=Partitions,CN=Configuration,DC=XXXXXXX,DC=net2022/02/23 11:53:03 DEBUG (&(objectCategory=crossRef)(ncName=DC=XXXXXXXXX,DC=NET))2022/02/23 11:53:03 DEBUG SearchResult has been received2022/02/23 11:53:03 DEBUG NETBIOSName properties count: 12022/02/23 11:53:03 DEBUG NETBIOSName properties value: XXXXXXXXX2022/02/23 11:53:03 INFO NetBios domain name: XXXXXXXX2022/02/23 11:53:03 INFO Domains IP: 192.168.34.XX2022/02/23 11:53:03 INFO Verifying current user (DOMAIN\USER) domain membership and administrator rights: ...2022/02/23 11:53:03 INFO Domain 'XXXXXXX.net' sid = 'S-1-5-21-2717394740-899627295-3546205278'2022/02/23 11:53:03 INFO Getting security identifier for SidType = 'AccountDomainAdminsSid'; Domain Sid: = 'S-1-5-21-2717394740-899627295-3546205278'2022/02/23 11:53:03 INFO Security identifier: S-1-5-21-2717394740-899627295-3546205278-5122022/02/23 11:53:09 INFO Initialization error: System.SystemException: The trust relationship between the primary domain and the trusted domain failed.
At this point, the installation cannot continue because the user account cannot be validated and cause and initialization error.
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