Return
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Title
Signature not available in Outlook -
Description
An Outlook Signature is not available for use in Outlook even though it validates in the SLTrace.htm file. -
Cause
This can occur if the name given to the Signature in Desktop Authority contains a special character that Windows will not allow to be used in the naming of a file. In the example below a “/” was used.
08:21:06 Creating File: d:\Users\duser\AppData\Roaming\Microsoft\Signatures\External eUser signature w/cell.htm
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Resolution
Verify that the name assigned in Desktop Authority also conforms with Windows requirements, and does not use special characters. To test this, create a text document and assign it the name intended for your signature, if Windows accepts it, then it is allowable in Desktop Authority.