Introduction to Stat
Stat Solutions
Stat Security
Connecting to Stat
Change/Service Requests
Opening a CSR
The CSR Window
Stat Consoles
Details Tab
Creating CSR Templates
Environment Refresh Events
Customer Field
Alt. Number (Optional)
Customer Priority
Tracking Number (Optional)
Application (Required)
Environment (Dependent on Application)
Project
Title (Required)
Created By (Auto)
CSR Type (Required)
Status (Required)
Opened (Auto)
Priority (Required)
Workflow (Dependent on CSR Type)
Due (Auto)
Queue (Required)
Assigned User (Required)
Closed (Auto)
Description
Tasks Tab
Attachments Tab
Logs Tab
Environment Refresh Tab
Patches Tab
History Tab
Issues Tab
Workflow Tab
Resolution Tab
Advanced Editing
Documenting Environment Refresh Events
Canceling Environment Refresh Records
State-Based and Activity-Based Reports
Patches - PeopleSoft and Generic Applications
CSR Workflows
Emailing a CSR
CSR Security
The Support Console
Tasks and Time Entries
Stat Projects
The Console Buttons
CSR List
Project List
User Object List
User Approval List
User Task List
Customizing the Support Console
Migration Console
Opening Projects
The Project Window
Search Engines
The General Project Information Region
The Project Detail Information Region
The CSRs Tab
The Task/Activity Tab
The Issues Tab
Understanding Project Security
The Search CSR Engine
The CSR Search Wizard
The Customer Search Engine
The Search PeopleSoft Customer Engine
Reports and Graphs
About Stat Reports
Running Reports
Scheduling Reports
Personal Rules
Defining Personal Rules
Viewing the Status of Stat Central Agents
Viewing the Status of Oracle Agents (Oracle Apps Only)
Object Tools and Wizards
CSR Purge Wizard
Impact Wizard
Object History Wizard
Undocumented Object Wizard
Change Management for PeopleSoft
Prime the Stat Repository
Audit the System
Identify Schema Changes in an Environment
Assist with PeopleSoft Compare Reports
The Wizard and Version Control
Migration History Wizard
Object Archive Search Wizard
Rapid Recovery Window
Release Recovery Window
Archive Set Synchronization Wizard
Archive Set Purge Wizard
Undocumented Patch Tool
Object Comparison Tools
Object Management (PeopleSoft)
Change Management for Oracle Applications
Setting Up Your PeopleSoft Connections
Classification of Supported Objects (PeopleSoft)
Object Locking and Reservations (PeopleSoft)
Object Archives (PeopleSoft)
Object Migrations (PeopleSoft)
Understanding Object Reservations and Locks
The Object Locking Process
Locking Facts
Physical PeopleSoft Locking Option
Physical File Locking Option
Associating Objects with CSRs (PeopleSoft)
Selecting a Migration Path
Assigning Developers
Selecting Objects
Selecting Lock Options
Adding Objects
Viewing the Lock Status of an Object
Unlocking or Unreserving an Object
Re-Prioritizing Reservations
Assigning Objects to a Different Developer
Removing Objects from a CSR
Download File Objects
Objects in the Base Environment
Defining Working Directories for File Objects
Associating Related PeopleSoft Proprietary Objects
Adding Objects from VCM
Associating Objects in PeopleSoft Projects
Synchronizing Project Definitions
Associating Objects in File Folders
Associating Objects from Other CSRs
Creating File Objects
Editing Objects
Comparing Objects (PeopleSoft)
Viewing your Object Environment (PeopleSoft)
CSR Object Documentation (PeopleSoft)
Migration Overview
Synchronizing Your Development Workspace
Migrating PeopleSoft Proprietary Objects
Migrating Data Objects
Migrating File Objects
Migrating to Distributed Environments
Running a Migration (PeopleSoft)
Auto-Migrating PeopleSoft Projects
Manually Migrating PeopleSoft Projects
Pre and Post Migration Steps
Point-to-Point PeopleSoft Project Migrations
Migrating Non-App Designer PeopleSoft Proprietary Objects
Migration Approvals and Mass Migrations (PeopleSoft)
Documenting Migrations (PeopleSoft)
Object Management (Oracle Applications)
Change Management for Generic Applications
Classification of Supported Objects
Object Locking and Reservations (Oracle Applications)
Associating Objects with CSRs (Oracle Applications)
Patch Management
Oracle Applications Tab
Selecting Migration Paths
Assigning Developers
Selecting Objects
Selecting Lock Options
Adding Objects
Viewing the Lock Status of an Object
Unlocking or Unreserving an Object
Re-Prioritizing Reservations
Assigning Objects to a Different Developer
Removing Objects from a CSR
Objects in the Base Environment
Defining Working Directories for File Objects
Adding Objects from VCM
Associating Objects from Other CSRs
Creating File Objects
Download File Objects
Editing File Objects
Comparing Objects (Oracle Applications)
Viewing your Object Environment (Oracle Applications)
CSR Object Documentation (Oracle Applications)
The Oracle Apps Management Console
Merging Patches
Comparing Patches
Setting Up Maintenance Steps
Associating Patches with CSRs
Approving Patches
Scheduling Patch Applications and Impact Analysis
Object Archives (Oracle Applications)
Object Migrations (Oracle Applications)
Patching R12.2 Environments
Patch Impact Analysis Process Requests
Patch Application Process Requests
Viewing Process Request Results
Migration Overview
Synchronizing Your Development Workspace
Migrating File Objects
Migrating Data Objects
Migrating to Distributed Environments
Running a Migration (Oracle Applications)
Migration Approvals and Mass Migrations (Oracle Applications)
Documenting Migrations and Process Requests (Oracle Applications)
Object Management (Generic Applications)
Appendix: Troubleshooting Chart
Appendix: Migration Options
Appendix: User-Specific Parameters
Appendix: Supported PeopleSoft Proprietary Objects
Appendix: Stat Reports
Classification of Supported Objects
Object Locking and Reservations (Generic Applications)
Associating Objects with CSRs (Generic Applications)
Object Archives (Generic Applications)
Object Migrations (Generic Applications)
Selecting a Migration Path
Assigning Developers
Selecting Objects
Selecting Lock Options
Adding Objects
Viewing the Lock Status of an Object
Unlocking or Unreserving an Object
Re-Prioritizing Reservations
Assigning Objects to a Different Developer
Removing Objects from a CSR
Download File Objects
Objects in the Base Environment
Defining Working Directories for File Objects
Associating Objects in File Folders
Adding Objects from VCM
Associating Objects from Other CSRs
Creating File Objects
Download File Objects
Editing File Objects
Comparing Objects (Generic Applications)
Viewing your Object Environment (Generic Applications)
CSR Object Documentation (Generic Applications)
Approval Reports
Compliance Reports
CSR Reports
Environment Refresh Reports
Graph Reports
Issue Tracking Reports
Maintenance - General Reports
Maintenance - Agent Reports
Maintenance - Security Settings Reports
Maintenance - Service Domain-Specific Reports
Migrations Reports
Objects Reports
Patch Support Reports
PeopleSoft Options Reports
Statistics Reports
Table Reports
Table_Dump Reports
Task Reports
Navigating the Menus
You can navigate the menus using your mouse or keyboard.
Navigating with the Mouse
Navigating with the Keyboard
You can access menus using the up, down, left, and right arrow keys.
When you first open Quest® Stat®, no shortcut keys are displayed on the menus. To display the shortcut keys, press <ALT>. The shortcuts are displayed (underlined letters). Press the indicated shortcut key to execute the desired menu option. For example, after pressing <ALT>, pressing <F> opens the File menu and then pressing <W> opens the New Project window.
The Stat Toolbar
The Stat toolbar provides one-click access to the most commonly used features in Quest® Stat®. For example, the toolbar button representing a blank page creates a new CSR.
You can move the toolbar by clicking File | Toolbars and selecting the position you want in the Toolbars window.
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