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Is – Select if the CSR field must equal the specified value, meaning a match must occur |
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Not – Select if the CSR field cannot equal the specified value. This tells Stat to initiate the rule whenever a trigger event occurs in a CSR with a value different than the one you specify. |
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Change From – Select if upon saving the CSR, the field has changed from one specified value to another |
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Not Change From – Select if upon saving the CSR, the field has not changed from one specified value to another. In this case, Stat initiates the rule whenever a trigger event occurs on a CSR with a field value that has not changed exactly as specified. |
The list of value options depends on the CSR field you select. If you select the Is operator, the corresponding value found in the CSR must match your selection for the personal rule to take effect. Likewise, if you select Not, the corresponding value cannot equal your selection.
Self Service to HR, |
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In the Field field, select the CSR field you want. |
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In the Operator field, select an operator. |
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In the Value field, select a value for the field. |
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Click Add. |
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NOTE: Personal rules can only trigger emails to the rule owners. To send emails to a distribution list, use business rules. For more information, see the Stat System Administration Guide, Chapter 5, “Service Domain-Specific Maintenance.” |
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