Resolved Issues
The following issues are addressed in this release.
Table 1: General known issues
| Android device certificate removal command attempts to remove every certificate in the library. |
12750 |
| Unable to clear Android Option Set Lock Screen Message. |
12688 |
| Incorrect device history record created when command sent to multiple Apple devices fails on one device. |
12670 |
| Improved performance with LDAP Sync Service when importing a large number of users. |
12650 |
| Enhanced HTML Encoding logic in LDAP Sync Service when importing users with international characters in the display name. |
12631 |
| Fixed an issue that prevented modifying the roles assigned to some users. |
12602 |
| Policy history page does not show the actual date/time stamp of changes. |
12574 |
| Admin Portal DEP Profile Assign Devices window does not display properly. |
12568 |
| Added new screens to skip to DEP Profile. |
12560 |
| KACE Cloud patch management fails to install patch with large file size. |
12542 |
| Inventory not reporting Android apps correctly when "Do not collect inventory of unmanaged apps" setting is enabled. |
12472 |
| Automatic Apple DEP Sync process not always completing successfully. |
12467 |
| Device Location filter not filtering to selected date range. |
12439 |
| Splashtop SOS Streamer app incorrectly shown as not in library on Remote Access page in Settings. |
12370 |
| Unable to link a Patch Filter resource to policy in tenant with Companion Only license. |
12356 |
| Unable to uninstall KACE Cloud agent when user is a local admin who is not the built-in administrator account. |
12354 |
| Android EMM Agent generates error during app installation error reporting. |
12315 |
| On Android EMM fully managed devices, installing multiple apps on with a corrupt sideloaded app results in all apps having same failed error in Device History. |
12270 |
| On Android EMM fully managed devices, uploaded app installation failures not properly recorded in Device History. |
12179 |
| Android EMM Agent does not collect details of multiple SIMs during inventory (devices require Android Agent v1.8.16+). |
12157 |
| Updated Windows and macOS Splashtop Streamer apps to 3.7.2.4. |
12145 |
| Improved Android EMM app installation error reporting. |
12118 |
| Android EMM Agent unable to inventory device telephone number. |
11892 |
| Device Location mapping platform now uses Azure Maps. |
11656 |
| Improved performance loading Device Apps page. |
10959 |
Known Issues
The following issue is known to exist at the time of the release.
Table 2: General known issues
| Script trigger to run at startup fails when executed as current user. |
12803 |
| Device history record not updated if user denies Location Request on Android Work Profile device. |
12654 |
| Configuring RMM Code for Splashtop on macOS devices takes multiple attempts. |
12526 |
| Duplicate Patch Deployment records logged in Device History. |
12089 |
| Device patching manifest generation can time out if Patch Filter includes all superseded and inactive patches. |
12086 |
| Android Option Set setting "Turn location tracking on" deprecated. |
11828 |
| Logged-in User and user profile data may not be collected from Windows devices disjoined from on-premise domains. |
11696 |
| Admin cannot send Inventory requests to Apple devices in "Enrolling" state. |
11615 |
| Agent Inventory fails to save some apps with long version numbers and names. |
11528 |
| Some certificates deployed to Windows devices may be installed to local user rather than local computer. |
11506 |
| Updating iOS Restriction Set to change kiosk app fails when already applied to device. |
11405 |
| Android EMM Passcode notification not shown if device user does not allow notifications for KACE Cloud Agent. |
11324 |
| Device alias for Apple devices is intermittently set back to default. |
11290 |
| Remote Access sessions history list shows unenrolled devices as 'Unknown'. |
11278 |
| Apple OS Updates attempts are limited to 10 retries and count cannot be reset. |
10978 |
| Unable to remove managed "System CA Store" certificates. |
10872 |
| Windows Option Set configs with wallpaper settings may fail to apply with "Atomic Failed" device history message. |
10783 |
| Device Network Settings Missing From Reports. |
10678 |
| Android AMA devices pre-enrolled or added to Zero Touch using the IMEI do not match up to "Discovered" device record when enrolled. These devices should use the serial number. |
10504 |
| Windows Firewall status may not be accurate if inventory occurs immediately after the device starts. |
10384 |
Product Licensing
Subscription and licensing information is managed from the Settings page in KACE® Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
