ControlPoint Administration Log (xcAdmin.log)
xcAdmin.log:
·is the log file where the following information is recorded:
§ControlPoint application errors
§the progress of both nightly and interactive Discovery jobs, and
·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log
ControlPoint Web Config File (web.config)
web.config:
·is the configuration file for the Web application that hosts the ControlPoint Configuration Site Collection, and
·is located on the server where ControlPoint Online is installed in the folder C:\Program Files\Metalogix\ControlPoint Online\LAYOUTS\Axceler
Note that any changes to the web.config file will cause a restart of the application pool for the Web application that hosts ControlPoint Configuration Site Collection.
I am Continually Prompted to Log Into ControlPoint but the Login Never Completes
Issue
With Internet Explorer or Edge, when attempting to log into ControlPoint using Modern Authentication, either for the first time or after the browser session expires, I am continually prompted to log in but the login never completes successfully.
Resolution
This issue does not occur with Chrome. However, if you want to continue to use Internet Explorer or Edge, use the information in the following table to resolve the issue.
|
If you are using ... |
Then ... |
|---|---|
|
Internet Explorer |
change Internet Options > Security options as follows: 1Add https://login.microsoftonline.com to the Trusted Sites. 2Add the ControlPoint URL to the Trusted Sites. 3Change the Custom Level as follows: a)Select Local Intranet. b)Click [Custom level...]. c)Enable the Websites in less privileged web content zone can navigate into this zone option. |
|
Edge |
upgrade to the latest version of Edge. https://www.microsoft.com/en-us/edge NOTE: This is a Microsoft Known Issue. |
Cannot Launch ControlPoint Online After Installation
Issue
After installing ControlPoint Online, I cannot successfully launch the application.
Possible Reason
TLS 1.3 is enabled on the server. (TLS 1.3 is enabled by default on Windows Server 2022 but is not yet supported for O365).
Resolution
1.Launch IIS Manager
2.Navigate to Sites > ControlPoint Online
3.Click on Bindings then click on Edit to edit the site bindings
4.Check the Disable TLS 1.3 over TCP box then click OK.
5.Refresh your ControlPoint Online session.