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DRシリーズの新しい形式のライセンス配布に関しての注意点 (4041538)
3) 御利用の製品をプルダウン・メニューから選択します。 ... 本バージョンアップを開始するとナビゲーション・パネルに”Support” ... 注意：
Discontinued Support: DR Series Appliances (4042787)
We want to make sure you have continued support and that your systems remain protected. ... The DR Series Appliance Hardware has a maximum 5 years of warranty support from the date of purchase. ... As a reminder, the final end of life dates are the following:
“Error 59” on host operating system (4043116)
The issue is caused by the host and it’s network configuration. ... As this error is purely with the host, the situation is not caused by the DR, and possibly not by any originating data source. ... It needs to be investigated from the network environment and host configuration site.
What information do you need to replace defective Hardware on a DR appliance? (4043947)
What information do you need to replace defective Hardware on a DR appliance? ... diagnostics --collect --dset ... This will create a dset and you will be able to find it in the support dashboard on the DR.
How to Create Client Access List To Restrict Access to a Container? (4041828)
How to create a client access list to restrict access to a container? ... Login to the DR GUI as administrator</p><p>2. ... Select Containers from the Dashboard</p><p>3. ... Under the Action column, select edit of the container to restrict</p><p>4.
How to create a new bond? (4032763)
How to create a new bond? ... Need to create a new bond. ... First confirm the ports show available. ... This can be done with a "network --show". ... Once we know the ports to use, we can create the new bond through the "network --create_bond" command:
Can the customer get access to OpenManage on a DR appliance? (4043102)
Can the customer get access to OpenManage on a DR appliance? ... ISSUE: ... DR uses Open Manage components to monitor the Hardware on the DR appliance. ... ANSWER: ... No. ... The DR is locked down and the Open Manage port is blocked.
OST for Windows 7 (4038822)
https://support.quest.com/technical-documents/dr-series-software/4.0.3.1/interoperability-guide/10#TOPIC-969188 ... There are other container types available on the DR, which are supported by BackupExec.
Is it possible to have a quota on a container? (4042242)
Is it possible to have a quota on a container? ... For example a CIFS container limited to 2 TB? <p>Quotas are only available for OST containers.
How to troubleshoot "Storage Controller PERC H810 PCI data redundancy lost" (4042846)
This article will outline the steps required in order to troubleshoot issues with the PERC. ... If notifications are enabled, you may receive the following message: ... Check data cables for proper connections.
The sizes of one or more disks on the appliance are unsupported (4042841)
The wrong Restore Manager image was used or the hard drive configuration has been altered These are the Restore Manager images available: ... Restore Manager (RM) for DR4000, DR4100, DR6000 ... Version: Version 4.0.3101.1
Change the bonding speed in the bond0 interface (4042878)
Bond0 interface is currently configured with a bonding speed of 10 Gb/s sfp+ and it is required to set it as 1 Gb/s. 10 Gb/s sfp+ connectors or compatible cables might not be available.
How to generate and download a diagnostic bundle on a DR-Series system (4042025)
How to generate and download a diagnostic bundle on a DR-Series system <p><b>Generating a new log bundle using the DR Web Interface</b></p><ul></ul><br><ul><li>In the left navigation menu, click Support > Diagnostics<br><br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-7UTPFQQ_DRlogs01.PNG"></img></li></ul><br><ul><li>Click on the upper right corner of the page, then click <br><br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-7UTPFQQ_DRlogs02.PNG"></img></li></ul><br><ul><li>In the Select Diagnostics Type drop-down list, select type requested by support. Then click <br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-7UTPFQQ_DRlogs03.PNG"></img></li></ul><br><ul><li>To verify that a new diagnostics log file is being generated, check the status of the diagnostics log file on the Diagnostics page. The status will show<br><br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-7UTPFQQ_DRlogs04.PNG"></img></li></ul><br><br><p><b>Generating a new log bundle using the Command Line Interface</b></p><ul></ul><br><ul><li>Connect to the DR using a terminal emulator (e.g. Putty) on SSH</li></ul><br><ul><li>Log in with the administrator account</li></ul><br><ul><li>Run one of the following commands to generate the diagnostic bundle requested by support</li><ol></ol></ul><br><ul><li>BASIC: <code>diagnostics --collect</code></li></ul><br><ul><li>DSET: <code>diagnostics --collect --dset</code></li></ul><br><ul><li>ALL(BASIC+DSET): <code>diagnostics --collect --all</code></li></ul><br><ul><li>TCP DUMP: <code>diagnostics --collect --tcpdump</code></li></ul><br><pre><code>Output example:<br><br>administrator@DR6300 > diagnostics --collect<br>Collecting diagnostics...done.<br>Diagnostics file DR6300_2020-09-30_11-08-59_basic.lzip created.</code></pre><br><br><p><b>Downloading a diagnostic log bundle</b></p><br><ul><li>Log into the web interface</li></ul><br><ul><li>In the left navigation menu, click Support > Diagnostics. The Diagnostics page will be displayed, which lists all current diagnostics log files for the system</li></ul><br><ul><li>In the list, select the diagnostics log file you want to download, and click <br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-7UTPFQQ_DRlogs05.PNG"></img><br></li></ul><br><ul><li>Download and save the file as needed</li></ul><br><br>
How to view the iDrac extended network config (CLI)? (4043084)
How to view the iDrac extended network config (CLI)? ... Need to view the iDrac extended network config. ... Through the web console under System Configuration > Networking, only the iDrac IP is displayed.
DR is in Maintenance Mode Reporting Invalid Storage Appliance Memory Configuration. (4044869)
DR status gotten from running system --show from a ssh session ... Possible Alarms: ... 2019-03-22 19:20:53 The memory capacity of the storage appliance is below the minimum required for correct operation.
Unable to log in with Administrator using a known password - "invalid/wrong password was been used" (4043086)
Administrator login would fail saying an invalid/wrong password was been used. ... Keyboard layout was confirmed to be typing in the expected password and same happened even after resetting the administrator password to the default.
How to View the Encrypted Status on the DR? (4044853)
If running version 4.x the CLI commandline to see encryption status is as such: ... storage_group --show --name DefaultGroup ... Or interchange DefautlGroup with the name of the Storage Group created if desired.
Unable to install OST plugin on Backup Exec 21 (4042262)
The following error shows up when trying to install the OST plugin on a server where Backup Exec 21 is already installed and running: ... Backup Exec or NetBackup must be installed to continue setup.
BE plvsvr.exe crashes occasionally referencing to OST plugin in the Windows application log (4043775)
BE plvsvr.exe crashes occasionally referencing to OST plugin in the Windows application log. ... The following message appears in the log entry: ... Faulting application name: pvlsvr.exe, version: 20.0.1188.2718, time stamp: 0x5dced4a9
Read Only Files - Unable to delete backups created through Backup Exec / NetBackup (4042044)
Backup Exec / NetBackup Auto Protect feature is enabled, which prevents files from been modified, even though the account been used has all the permissions.
Error installing expansion license: "Unsupported Storage Capacity" (4043957)
When trying to apply an expansion shelf license, it says it is an invalid license file that has an "Unsupported Storage Capacity". ... DR appliance does not support the storage capacity of the expansion shelf.
Cleaner is not working after hard drive replacement (4042049)
After a hard drive has been replaced the cleaner seems to be starting but no space is reclaimed. ... The DR autmatically disables the cleaner while a hard drive is replaced to reduce the stress on the RAID array and allow for faster rebuilding.
How do I change the bond0 IP address? (4044779)
We want to change the IP address being used by our DR appliance on bond0. ... What command is used to change it, including IP address, netmask, and gateway? ... Here is an example. ... Please modify IP/netmask/gateway with your own settings.
How to delete replicaiton relationship on DR appliance when peer is no longer available. (4044772)
Cannot delete replication relationship since the peer in the relationship is no longer available. ... For example there is no source replication, only a target. ... When trying to delete the CLI command "replication --delete --name <container_name> --role target" command, no errors are received but the replication link remains.
DR4300 Migration to QoreStor missing network card (4042038)
DR4300 migration to QoreStor to version 6.1 problem with SFP+ cards not recognized ... The new version of QS runs on RHEL 7 , which does not have the correct drivers for the respective SPF+ modules .
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