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Title
ITSS Active Roles connector error, "An error occurred sending the request" -
Description
When clicking the "Test Connection" it fails with the error:
"Connection error: An error occurred while sending the request."
Everything appears to be installed correctly, uninstall/re-install has no positive affect, no permissions issues, etc..
The following symptoms may be noted:
1. Cannot browse the ITSS website using localhost (https://localhost/) and only browsing using the server name works (https://servername).
2. The Data Warehouse restapi.log file looks normal but with no activity following start-up of the service:
2017-07-20 05:29:36,795 [1] INFO ITSearchRESTApi.Program [11.3.0.253] - --- Started with cmd line args ''2017-07-20 05:29:36,857 [4] INFO ITSearchRESTApi.ITSearchWinServiceApi [11.3.0.253] - Web service runing on 'http://+:8087'2017-07-20 05:29:37,731 [4] INFO ITSearchRESTApi.Managers.InTrustManager [11.3.0.253] - Connecting to server 'Server1' ...2017-07-20 05:29:37,809 [4] INFO ITSearchRESTApi.Managers.InTrustManager [11.3.0.253] - Connected to server 'Server1' (version:'11.3.0.1464') Organization:'Org1', ID:'{9B5EEF26-CF08-49E4-899C-45F72A9F0259}'2017-07-20 05:29:37,856 [4] INFO ITSearchRESTApi.Managers.RepositoriesManager [11.3.0.253] - InTrust SDK version: '11.3.0.1464' InTrust Interops version: '11.3.0.1464'2017-07-20 05:29:40,681 [4] INFO ITSearchRESTApi.Security.AutorizationManager [11.3.0.253] - Admin groups SIDs: S-1-5-32-544,S-1-5-21-3158040706-539497541-104848444-1001,S-1-5-21-3158040706-539497541-104848444-1007 -
Cause
The HTTP listen list has been modified on the server allowing only external IP Address of IT Security Search computer to listen for connections. -
Resolution
1. The HTTP listen list. Normally this list is empty...C:\Users\user1>netsh http show iplistenIP addresses present in the IP listen list:-------------------------------------------10.0.0.12. After adding localhost IP address to the listen list...C:\Users\user1>netsh http add iplisten ipaddress=127.0.0.1IP address successfully added3. Now ARS connector is working and "Test connection" completing...C:\Users\user1>netsh http show iplistenIP addresses present in the IP listen list:-------------------------------------------10.0.0.1127.0.0.1