Chatta subito con l'assistenza

Ottieni assistenza in tempo reale
Completa la registrazione

Accedi

Richiedi prezzo

Contatta il supporto vendite

Stat 6.3 - User Guide

Table of Contents

Introduction to Stat

Version Control Change Management Support

Object Locking Migration Management Impact Analysis

Project Management

Automated Workflow and Auto Tasks

Information Management

Connecting to Stat

Logging in to Stat

Login Errors Disconnecting from Stat

The Application Change Management Window

File Menu Maintenance Menu Consoles Menu Reports Menu Tools Menu Migration Management Menu Object Management Menu Approvals Menu User Options Menu Window Menu Help Menu

Navigating the Menus

Navigating with the Mouse Navigating with the Keyboard

The Stat Toolbar

Change/Service Requests

New CSRs Opening an Existing CSR The Record Lock Warning

Customer Field Alt. Number (Optional) Customer Priority Tracking Number (Optional) Application (Required) Environment (Dependent on Application) Project Title (Required) Created By (Auto) CSR Type (Required) Status (Required) Opened (Auto) Priority (Required) Workflow (Dependent on CSR Type) Due (Auto) Queue (Required) Assigned User (Required) Closed (Auto) Description

Tasks Tab Attachments Tab Logs Tab Environment Refresh Tab Patches Tab History Tab

Viewing Object Activities Viewing Changes to the Description and Resolution Tabs

Issues Tab Workflow Tab Resolution Tab Advanced Editing

Spell Checking (Not Available for Windows 7)

Creating CSR Templates Environment Refresh Events

Documenting Environment Refresh Events

Actual Dates, Scheduled Dates, and Backup Dates

Canceling Environment Refresh Records State-Based and Activity-Based Reports

Patches - PeopleSoft and Generic Applications CSR Workflows

Transfer Rules Transfer Approval Lists Transfer History Status Rules

Transferring Statuses Approving Status Transfers

Emailing a CSR CSR Security

The Support Console

The Console Buttons CSR List

CSR List Columns Customizing Support Console Lists Console Notifications Navigating the List

Project List User Object List User Approval List User Task List Customizing the Support Console

The CSR Lists Tab The List Options Tab

Migration Console

Main Console Window Migration Details Window Patch Application History

Impacted Objects Tab Drivers Tab Approvals Tab

Tasks and Time Entries

Relationship between Activities and Tasks The Tasks Tab

The Task Fields Auto Tasks User-defined Tasks

Updating and Deleting Tasks

Posting Time to Tasks

Daily Time Entries List Working with Daily Time Entries Weekly Time Entries

Opening Projects The Project Window

The General Project Information Region The Project Detail Information Region The CSRs Tab

Associating CSRs to Projects Exporting CSR Reports and Lists

The Task/Activity Tab

Adding a New Task The CSR/Task List Region

The Issues Tab Understanding Project Security

The Search CSR Engine The CSR Search Wizard The Customer Search Engine The Search PeopleSoft Customer Engine

Reports and Graphs

About Stat Reports Running Reports

Selecting Reports Specifying Report Criteria

Report Criteria Options Saving Report Criteria

Running Reports through Stat Web

Scheduling Reports

Defining Personal Rules

Adding a New Rule Defining Rule Criteria

Field Operator Value

Defining Message Content Viewing Rule History

Managing Rule History Saving Rules When Rules Become Effective Disabling a Rule

Viewing the Status of Stat Central Agents Viewing the Status of Oracle Agents (Oracle Apps Only)

Object Tools and Wizards

CSR Purge Wizard

Exporting and Purging CSRs Importing CSRs

Running the Impact Wizard from a CSR Running the Impact Wizard from the Object Management Menu

Object History Wizard Undocumented Object Wizard

Prime the Stat Repository Audit the System Identify Schema Changes in an Environment Assist with PeopleSoft Compare Reports The Wizard and Version Control

Migration History Wizard Object Archive Search Wizard Rapid Recovery Window Release Recovery Window Archive Set Synchronization Wizard Archive Set Purge Wizard Undocumented Patch Tool Object Comparison Tools

Comparing Different Object Classes

PeopleSoft and Data Objects File and Schema Objects Objects in Oracle Applications and Generic Applications

The Object Compare Wizard

Opening the Object Compare Wizard from the Object Menu Opening the Object Compare Wizard from a CSR

Viewing and Merging Object Definitions

Comparing PeopleSoft Proprietary and Data Objects Merging PeopleSoft Proprietary Objects Comparing Objects in Oracle Applications Comparing File and Schema Objects

Change Management for PeopleSoft

Object Management (PeopleSoft)

Setting Up Your PeopleSoft Connections Classification of Supported Objects (PeopleSoft)

PeopleSoft Proprietary Objects File Objects Data Objects Schema Objects

Object Locking and Reservations (PeopleSoft)

Understanding Object Reservations and Locks The Object Locking Process Locking Facts Physical PeopleSoft Locking Option Physical File Locking Option

Associating Objects with CSRs (PeopleSoft)

Selecting a Migration Path Assigning Developers Selecting Objects Selecting Lock Options Adding Objects Viewing the Lock Status of an Object Unlocking or Unreserving an Object Re-Prioritizing Reservations Assigning Objects to a Different Developer Removing Objects from a CSR Download File Objects Objects in the Base Environment Defining Working Directories for File Objects Associating Related PeopleSoft Proprietary Objects Adding Objects from VCM Associating Objects in PeopleSoft Projects Synchronizing Project Definitions Associating Objects in File Folders Associating Objects from Other CSRs Creating File Objects Editing Objects

Comparing Objects (PeopleSoft) Viewing your Object Environment (PeopleSoft)

The Tree Structure Environment Info Table

CSR Object Documentation (PeopleSoft)

The Object List Table Object Comments

Object Archives (PeopleSoft)

About Archive Sets

Archive Set Types Archive Sets Table

Creating Archive Sets (PeopleSoft)

Archive Set Object Information Modifying Object Upgrade and Action Values Copying Archive Sets Archive Set Logs Re-archiving Objects Archiving PeopleSoft Project Definitions

Object Migrations (PeopleSoft)

Migration Overview

Synchronizing Your Development Workspace Migrating PeopleSoft Proprietary Objects Migrating Data Objects Migrating File Objects Migrating to Distributed Environments

Running a Migration (PeopleSoft)

Auto-Migrating PeopleSoft Projects Manually Migrating PeopleSoft Projects Pre and Post Migration Steps Point-to-Point PeopleSoft Project Migrations Migrating Non-App Designer PeopleSoft Proprietary Objects

Migration Approvals and Mass Migrations (PeopleSoft)

Marking Archive Sets for Migration Approving Migrations Mass Migrating Objects

Documenting Migrations (PeopleSoft)

Flag Indicators Migration Indicators Migration Details Window

Change Management for Oracle Applications

Object Management (Oracle Applications)

Classification of Supported Objects

File Objects Setup Objects Data Objects Schema Objects Patch Objects

Object Locking and Reservations (Oracle Applications)

The Object Locking Process Physical File Locking Option

Associating Objects with CSRs (Oracle Applications)

Oracle Applications Tab Selecting Migration Paths Assigning Developers Selecting Objects Selecting Lock Options Adding Objects Viewing the Lock Status of an Object Unlocking or Unreserving an Object Re-Prioritizing Reservations Assigning Objects to a Different Developer Removing Objects from a CSR Objects in the Base Environment Defining Working Directories for File Objects Adding Objects from VCM Associating Objects from Other CSRs Creating File Objects Download File Objects Editing File Objects

Comparing Objects (Oracle Applications) Viewing your Object Environment (Oracle Applications)

The Tree Structure Environment Info Table

CSR Object Documentation (Oracle Applications)

The Object List Table Object Comments

Patch Management

The Oracle Apps Management Console

Uploading Patches Downloading Patches Defining Patches

Merging Patches Comparing Patches Setting Up Maintenance Steps

Editing Maintenance Steps Defining Command Maintenance Steps Scheduling Maintenance Steps

Associating Patches with CSRs Approving Patches Scheduling Patch Applications and Impact Analysis

Patching R12.2 Environments Patch Impact Analysis Process Requests Patch Application Process Requests

Viewing Process Request Results

Process Request Tab Environment History Tab Rescheduling Requests Changing Process Event Statuses Backing Out Patches

Object Archives (Oracle Applications)

About Archive Sets

Archive Set Types Archive Sets Table

Creating Archive Sets (Oracle Applications)

Archive Set Object Information Copying Archive Sets Deleting Objects Archive Set Logs Re-archiving Objects

Object Migrations (Oracle Applications)

Migration Overview

Synchronizing Your Development Workspace Migrating File Objects Migrating Data Objects Migrating to Distributed Environments

Running a Migration (Oracle Applications)

Pre and Post Migration Steps

Migration Approvals and Mass Migrations (Oracle Applications)

Marking Archive Sets for Migration Approving Migrations Mass Migrating Objects

Documenting Migrations and Process Requests (Oracle Applications)

Flag Indicators Migration Indicators Migration Details Window Viewing Log Files and Agent Messages

Change Management for Generic Applications

Object Management (Generic Applications)

Classification of Supported Objects

File Objects Data Objects Schema Objects

Object Locking and Reservations (Generic Applications)

Understanding Object Reservations and Locks The Object Locking Process

Associating Objects with CSRs (Generic Applications)

Selecting a Migration Path Assigning Developers Selecting Objects Selecting Lock Options Adding Objects Viewing the Lock Status of an Object Unlocking or Unreserving an Object Re-Prioritizing Reservations Assigning Objects to a Different Developer Removing Objects from a CSR Download File Objects Objects in the Base Environment Defining Working Directories for File Objects Associating Objects in File Folders Adding Objects from VCM Associating Objects from Other CSRs Creating File Objects Download File Objects Editing File Objects

Comparing Objects (Generic Applications) Viewing your Object Environment (Generic Applications)

The Tree Structure Environment Info Table

CSR Object Documentation (Generic Applications)

The Object List Table Object Comments

Object Archives (Generic Applications)

About Archive Sets

Archive Set Types Archive Sets Table

Creating Archive Sets (Generic Applications)

Archive Set Object Information Copying Archive Sets Deleting Objects Archive Set Logs Re-Archiving Objects

Object Migrations (Generic Applications)

Migration Overview

Synchronizing Your Development Workspace Migrating File Objects Migrating Data Objects Migrating to Distributed Environments

Running a Migration (Generic Applications)

Pre and Post Migration Steps

Migration Approvals and Mass Migrations (Generic Applications)

Marking Archive Sets for Migration Approving Migrations Mass Migrating Objects

Documenting Migrations (Generic Applications)

Flag Indicators Migration Indicators Migration Details Window

Appendix: Troubleshooting Chart

Stat Database Login/Connection CSRs Stat Web Archiving and Migrating Printing

Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Approval Reports Compliance Reports CSR Reports Environment Refresh Reports Graph Reports Issue Tracking Reports Maintenance - General Reports Maintenance - Agent Reports Maintenance - Security Settings Reports Maintenance - Service Domain-Specific Reports Migrations Reports Objects Reports Patch Support Reports PeopleSoft Options Reports Statistics Reports Table Reports Table_Dump Reports Task Reports

Reports Menu

Stat includes a variety of report templates. The Reports menu gives you access to Quest® Stat® reports.


Menu Option	Description
Report Wizard	Opens the Stat Report Wizard window displaying a list of all the available reports

Tools Menu

The Tools menu gives access to special Quest® Stat® tools and utilities, such as search wizards and administrative database tools.


Menu Option	Description
CSR Search Wizard	Opens the CSR Search Wizard which you can use to locate Change/Service Requests (CSRs) that meet specified criteria
Customer Search Utility	Opens the Search Customer Utility which you can use to locate customers in the Stat database
Time Entry	Opens the Time Entry window where you can post time against tasks on a daily basis without having to access each task
Stat Central Agent Status	Opens the Stat Central Agent Status window which displays the current status of each agent (Responding or Not Responding) for each service domain
Stat Oracle Agent Status	Opens the Oracle® Agent Status window which displays the current status of each agent (Responding or Not Responding) for each node. This option is available only for customers licensed to use the Oracle E-Business change management module.
CSR Purge Wizard	Opens the CSR Purge Wizard which you can use to import, export, or purge CSRs.
Data Replicator	Opens the Stat Data Replicator which you can use to copy configuration data between databases
Table Dump Utility	Opens the Table Dump Utility which you can use to dump the contents of a maintenance table so that it can be emailed to the Quest® Support staff for evaluation
Configuration Guide	Opens the Configuration Guide which you can use to enter and track your Stat configuration tables.
Re-cache Codes	Re-caches the memory system so that certain operational changes you made during the work session can take effect immediately

Migration Management Menu

The Migration Management menu provides access to certain object migration functions featured in Quest® Stat®.


Menu Option	Description
Mass Migration	Opens the Mass Migration window which you can use to migrate objects selected from multiple archive sets
Migration Approvals	Opens the Migration Approvals window which shows any migrations that require your approval or the approval of other users
Rapid Recovery	Opens the Rapid Recovery window which you can use to migrate objects to environments regardless of migration path
Release Recovery	Opens the Release Recovery window which you can use to perform a mass migration based on the application release number of the archive sets
Migration History Wizard	Opens the Migration History Wizard which you can use to locate migrations tracked in the Stat database
Archive Sets - Ready to Migrate	Opens the Archive Sets - Ready to Migrate window which allows you to mark archive sets as ‘ready to migrate,’ meaning that either they can be included in a mass migration or that they require user approval before they can be migrated

Object Management Menu

Quest® Stat® includes a number of wizards that aid in change management and version control functionality. The Object Management menu provides access to a variety of wizards.


Menu Option	Description
Archive Purge Wizard	Opens the Archive Purge Wizard which you can use to delete unwanted archive sets from the Stat database
Archive Set Sync Wizard	Opens the Archive Sync Wizard which helps ensure that your databases contain the same versions of objects
Object Compare Wizard	Opens the Object Compare Wizard which you can use to compare two objects or the two versions of the same object. In the case of PeopleSoft and file-based objects, you can also merge the two object definitions and archive the merged definition.
Object Archive Search Wizard	Opens the Object Archive Search Wizard which you can use to locate and recover any version of an archived object
Object History Wizard	Opens the Object History Wizard which you can use to track the changes made to a specified object
Object Impact Wizard	Opens the Object Impact Wizard which you can use to determine if changes to one object will affect other objects
Undocumented Object Wizard	Opens the Undocumented Object Wizard which you can use to locate undocumented objects and associate them with Change/Service Requests (CSRs)
Undocumented Patches	Opens the Undocumented Patches window which you can use to locate any PeopleSoft® or Oracle® Applications patch that is yet not documented in the Stat Repository

Related Documents

The document was helpful.

Seleziona valutazione

I easily found the information I needed.

Seleziona valutazione

© 2024 Quest Software Inc. ALL RIGHTS RESERVED. Termini di utilizzo Privacy Cookie Preference Center