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Stat 6.3 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Customer Priority Maintenance

The Customer Priority table defines the level of urgency customers believe should be assigned to their CSRs. Although a customer priority may be different than the priority actually assigned to a CSR in the Priority field, this is a way to record how important customers regard the issues addressed in their CSRs.

To open the Customer Priority Maintenance table, select Maintenance | Domain-Specific | Customer Priorities.

NOTE: For any service domain in which you want to use customer priorities, be sure to select Use Cust Prio in the service domain maintenance table. Otherwise, the Customer Priority field will be grayed out on CSRs opened in that service domain. For more information, see Service Domain Maintenance .

Active

If selected, activates the priority definition in Stat

Prio Cd
(Key Value)

1-4 character code that uniquely identifies the priority

Description
(Required Value)

1-35 character description of the priority

Prio Order

The position of the priority in the Customer Priority field

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user that last updated this record

Generic Application Migration Path Maintenance

The Generic Application Migration Path Maintenance table defines migration paths used in Stat’s generic application change management module. Migration paths define the progression of objects from one environment to another. When a user associates objects with a CSR, they must first select a migration path.

For more detailed information on migration paths, see the book, Change Management for Generic Applications, Chapter 1, “Object Management.”

When defining migration paths, keep in mind the following considerations:

Generic application migration path security is controlled by the following user class rights:

The Generic Application Migration Path Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Generic Application Migration Paths.

The following table defines the fields (columns) in the Generic Application Migration Path Maintenance window.

Active

If selected, activates the value in stat

Migration Cd
(Key Value)

A 1-10 character code that uniquely identifies this migration path

Description
(Required Value)

A 1-35 character description of the path

Base Object Source
(Required Value)

The Base environment from where the base archive set is created

Development
Environment
(Required Value)

The environment where development takes place

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user who last updated this record

Migration Path Diagram

After you have specified the migration code and description, click Apply to save your work. Then select the migration path and click Template.... This opens the Migration Path Definition window. The left section of the window displays a list of each environment that can be added to the new migration path (environments previously applied to a migration path in a different service domain will not be displayed). The right section of the window is where you arrange the icons to create a graphical diagram representing the sequence of the migration.

To switch the environment’s place in the migration path with another environment, select Swap environment number. Then in the prompt select the number of the environment you want to switch and click OK.

Defining Distribution Environments

Distribution environments allow users to migrate objects to multiple environments distributed over a network at one time. When a user migrates an archive set to a distribution environment, Stat automatically migrates the archive set to a list of connected environments.

You define distribution environments at the migration path level. The first step is to designate certain environments in a migration path as distribution environments. Then you determine which environments you want to connect to them. For example, let’s say you have ten production environments. All of your development work is done centrally, and when ready, changes are migrated out to all the production environments at the same time. Most likely you would define the local or ‘in-house’ production environment as the distribution environment on the migration path and connect it to the nine other production environments.

Although connected to the distribution environment, the other environments are not represented graphically and are not technically part of the migration path. This means that objects cannot be locked in the environments connected to a distribution environment. Likewise, objects can only be migrated to them; you cannot archive objects from these environments.

For more information on distribution environments, see the book, Change Management for Generic Applications, Chapter 3, “Object Migrations.”

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