Stat 6.2 - User Guide

Logging in to Stat

User access to Quest® Stat® is controlled by standard logon security and user class rights. To connect to the Stat Client, you must enter both a valid user ID and password and be granted the user class right to access the Stat Client (which by default is granted to all user classes but can be removed by system administrators). Once your logon information is authenticated, Stat grants you access and opens the Application Change Management window.

NOTE: Access to the Stat Web Client is similarly controlled by logon security and a separate user class right.

Each Stat user is assigned a unique user ID or user name. The ID, which is between 1 and 10 characters, identifies you in the system. The ID is not case sensitive. The system administrator creates all user IDs.

NOTE: For customer sites that maintain LDAP user directories, Stat supports authenticating login credentials based on a user’s LDAP password rather than the default password defined directly in Stat. This allows sites that maintain a large number of user accounts to avoid maintaining an additional set of Stat-specific passwords. LDAP enabled users can login to both the Stat Windows® client and web client and have their accounts authenticated with their LDAP passwords. For more information on configuring LDAP support, see the Stat System Administration Guide, Chapter 4, “General Maintenance Tables.”

The first time you log in to Stat, you are prompted to create a password. Your system administrator can configure Stat so that users are required to use any combination of upper or lower case, numeric, and non-alphanumeric characters in their passwords. However, the password must be between 6 and 20 characters in length. As with all passwords, you should not share your Stat password with anyone.

System administrators can also configure passwords to expire at certain intervals, requiring that they be changed from time to time. Your system administrator determines if this option is used. You can also change your password at any time by selecting User Options | Passwords | Change My Password.

TIP: You can also change your password in Stat Web.

Contact your system administrator if you forget your password.

For more information on Stat security settings, see the Stat System Administration Guide, Chapter 3, “Stat Security.”

NOTE: Your LDAP password will be the same one you use to log into Windows and will not be maintained in Stat.

After you have created your new password and successfully logged in for the first time, you can log in to Stat again at a later time simply by entering your user name and password in their respective fields and clicking OK.

Login Errors

For a variety of reasons, you may receive an error message while logging in to Quest® Stat®. The following are common, fairly simple errors. More involved, technical errors are discussed in detail in Appendix: Troubleshooting Chart and in the Stat System Administration Guide, Chapter 3, “Stat Security.”

Disconnecting from Stat

System administrators have the ability to disconnect users from the Quest® Stat® database. Whenever you are disconnected, either by a system administrator or due to an issue encountered on the network, Stat displays the Connection Manager window, alerting you that you have been disconnected from Stat and that you must exit the application. Any work that has not been saved at the time you were disconnected will be lost.

The Application Change Management Window

Once you have successfully logged in, Quest® Stat® opens its main window, Application Change Management, and activates the Support Console for the current user.

The status bar at the bottom of the window shows information about the current state of the application, such as Ready or Retrieving data.

For more information on the Stat Support Console, see The Support Console .