Stat 6.2 - User Guide

Viewing Object Activities

If a change management tab is activated on the CSR, the History tab displays a record whenever objects are added, locked, unlocked, reserved, or removed. To view detailed information, double-click a record labeled Object Activity. This opens the Object Activity History window for that record.

For each activity, the window displays the type of activity, the object name and type, the environment the object is located in, and the developer who initiated the action.

Viewing Changes to the Description and Resolution Tabs

You can use the History Detail Comparison window to view changes to the contents of the Description and Resolution tabs and easily identify differences. To open this window, select the row representing the change in the Description or Resolution tab and click View. The History Detail Comparison window functions much the same way as the File Comparison Tool. For more information, see Comparing File and Schema Objects .

Issues Tab

The Issues tab is where you can document and keep track of problems and concerns specific to a CSR. An issue can be anything that in some way affects a CSR, such as a technical question or a scheduling conflict.

Like CSRs, issues are assigned to users who are responsible for resolving the problem they represent. However, the Issues tab is meant for informational purposes only. Unresolved issues do not prevent you from closing a CSR.

In Stat, you can also document project issues. For more information, see The Project Window .

NOTE: If the CSR belongs to a project, you can also open the Edit Issue window for the CSR from the Issues tab of the Project window. See The Project Window for more information.

NOTE: The custom label fields and Status options are defined in the Issue Tracking maintenance table. For more information, see the Stat System Administration Guide, Chapter 4, "General Maintenance Tables."

Workflow Tab

The Workflow tab appears whenever you save a CSR that has a workflow assigned to it (as indicated in the Workflow field). From here you can change the status of the CSR, view the workflow diagram defined by your system administrator, and view information concerning workflow rules and the history of status changes. For more information, see CSR Workflows .

NOTE: In addition to service domain and CSR type, the application you select can also determine whether or not a workflow is assigned to a CSR. This is because an application can determine which change management tab is displayed on a CSR, and if a workflow specifies a migration path, then the change management module which that path belongs to must be the same module called for by the application. For example, if a workflow specifies a PeopleSoft-based migration path, but the application you select requires that the CSR display the Generic Tab, then the workflow cannot be applied to the CSR.