In the Recovery Manager Console, right-click the computer collection or the domain controller from the right-pane and select Collect diagnostic data… from the shortcut menu.
If you need to collect diagnostic data for the Recovery Manager Console machine, right-click on the Console root and select Collect diagnostic data….
Use the Drop folder text box to specify the local or UNC path to the folder where you want to save the diagnostic data to be collected. The collected data is saved to a .zip file, e.g. CollectedLogs_10_20_2015 07_23_25.zip
Specify credentials to access the domain controllers.
Select the Delete collected logs from domain controllers option to delete collected RMAD\RMADFE logs from domain controllers.
Click the Collect button and wait for the operation to complete.
If you successfully collected data, you can submit the .zip file to Quest technical support. Otherwise, complete Step 2: Gather remaining data manually.
Perform the next steps for each domain controller from which you could not successfully collect data in Step 1: Use Diagnostic Data Collector to automatically gather data.
Create a temporary folder on the local disk of the target domain controller.
Copy Collectdcdata.cmd from the Recovery Manager for Active Directory installation folder to the folder you created in step 1 of this procedure.
Run the Collectdcdata.cmd file in the location to which you copied it and wait for the script to complete.
The collected diagnostic data is saved to the CollectedData folder created in the location where you ran the Collectdcdata.cmd file.
Rename the CollectedData folder so that its name reflects the name of the domain controller from which you collected data.
Add the folder to the .zip file created in Step 1: Use Diagnostic Data Collector to automatically gather data.
Now you can submit the .zip file to Quest® technical support.
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