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NetVault 13.1.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor Object storage NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out Push installation failed on Linux
Safe Mode in NetVault

Relocating default directories

You can relocate database, trace, logs, reports, stats, and temporary directories to a different drive or volume to alleviate low disk space issues.

 
* 
NOTE: You must restart the NetVault Service to apply any changes to these settings.
To relocate the default directories:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, complete one of of the following actions:
•
To configure default settings for the NetVault Server, continue to Step 3.
•
To configure default settings for a NetVault Client, click Clients. In the NetVault Clients table, select the client, and click Next.
3
Under System and Security, click General. In the General dialog box, configure the following settings.
 
Table 139. Default directory paths
Setting
Description

Database Directory

This directory stores the module list, licensefile or files, and NetVault Database.

The default path for the database directory is <NetVault Home>\db on Windows and <NetVault Home>/db on Linux.

For instructions on relocating the database directory, see Relocating the NetVault Database directory.

Trace Directory

This directory stores the NetVault trace logs.

The default path for the trace directory is <NetVault Home>\trace on Windows and <NetVault Home>/trace on Linux. To relocate the directory, type the full path. The specified path must exist on the target drive or volume. If the NetVault Server is unable to find the path, it fails to relocate the directory.

NOTE: The trace logs contain large volume of data. Therefore, this directory should not be relocated to a network share.

Log Directory

This directory stores the NetVault log files.

The default path for the logs directory is <NetVault Home>\logs on Windows and <NetVault Home>/logs on Linux. To relocate the directory, type the full path. The specified path must exist on the target drive or volume. If the NetVault Server is unable to find the path, it fails to relocate the directory.

Temporary Directory

This directory stores the temporary files generated during various NetVault operations.

The default path for the temporary directory is <NetVault Home>\tmp on Windows and <NetVault Home>/tmp on Linux. To relocate the directory, type the full path. The specified path must exist on the target drive or volume. If the NetVault Server is unable to find the path, it fails to relocate the directory.

NOTE: The temporary directory holds the Backup Saveset Index. The free disk space on this directory should be at least three times the size of the index file to perform backups and restores properly. For example, if the backup index file is 3GiB in size, the temporary directory should have at least 9GiB of free disk space. If the temporary directory does not have sufficient space, warnings and logs are generated.

Reports Directory

This directory stores the report templates.

The default path for the reports directory is <NetVault Home>\reports on Windows and <NetVault Home>/reports on Linux. To relocate the directory, type the full path.

Before configuring a new path, you must copy the directory contents to the new path. If a new path is configured without relocating the directory contents, an error message appears (“Provider 'NVBUPhysicalClient' failed”), and the NetVault Service fails to restart.

Statistics Directory

This directory stores data collected by the nvstatsmngr process.

The default path for the statistics directory is <NetVault Home>\stats on Windows and <NetVault Home>/stats on Linux. To relocate the directory, type the full path. The specified path must exist on the target drive or volume. If the NetVault Server is unable to find the path, it fails to relocate the directory.

4
Click Apply to apply the new settings and close the dialog box.

Relocating the NetVault Database directory

To relocate the NetVault Database directory, use the procedures described in the following sections:

•
Changing the NetVault Database directory on a Linux-based machine
•
Changing the NetVault Database directory on a Windows‑based machine
Changing the NetVault Database directory on a Linux-based machine
To change the Database Directory on a Linux-based NetVault Server:
1
Stop the NetVault Service.
•
If the systemd is supported on the system:
Run the systemctl stop netvault command.
•
If the systemd is not supported on the system:
a
In a terminal window, type txtconfig, and press Enter or Return.
b
On the Machine page, press p to view the main menu, and then press the option number for the Services page.
c
If the service is running, press the option number to stop the service.
2
Stop the netvault-pgsql service.
•
If the systemd is supported on the system:
Run the systemctl stop netvault-pgsql command.
•
If the systemd is not supported on the system:
Run the /etc/init.d/netvault-pgsql stop command
3
Manually move the db directory to the new location.
4
From the Txtconfig utility, change the Database Directory path.
a
On the Machine page, press p to view the main menu, and then press the option number for the General page.
b
Press the option number for the Database Directory setting, and type the full path.
The specified path must exist on the target drive or volume. If the NetVault Server is unable to find the path, it fails to relocate the directory.
c
Press s to save the setting, and then press q to quit Txtconfig.
5
In the NetVault installation directory, open the config directory, and then open the pgdb.cfg configuration file in the text editor.
In the [InstallInfo] section, change the datadir to specify new path for pgsql.
datadir=<new db path>/pgsql
6
Change the database path from the service script:
•
/etc/init.d/netvault-pgsql file.
•
/usr/lib/systemd/system/netvault-pgsql.service file.
7
Change the file permissions of the owner and group for pgsql directory from the new path:
chmod 700 <new DB path>/pgsql
chown netvault-pgsql:netvault-pgsql <new DB path>/pgsql
8
Start the netvault-pgsql service.
•
If the systemd is supported on the system:
Run the systemctl start netvault-pgsql command.
•
If the systemd is not supported on the system:
Run the /etc/init.d/netvault-pgsql start command
9
Start the NetVault Service.
Changing the NetVault Database directory on a Windows‑based machine
To change the Database Directory on a Windows-based NetVault Server:
1
From the Windows Services Management Console, stop the netvault-pgsql service and NetVault Process Manager service.
2
Manually move the db directory to the new location. Make sure that the user under which the netvault‑pgsql service runs has the ownership of the new Database Directory.
3
In the NetVault installation directory, open the config directory, and then open the file configure.cfg in a text editor.
In the [Directories:Database] section, change the Value to specify the full path.
Value=<full path>
4
In the NetVault installation directory, open the config directory, and then open the pgdb.cfg file in the text editor.
In the [InstallInfo] section, change the datadir to specify new path for pgsql.
datadir=<new db path>\pgsql
5
Open the Registry Editor.
6
Expand the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\
netvault‑pgsql, and change the value for the ImagePath property to reflect the new path for the Database Directory.
7
On the Windows Services Management Console, right-click the netvault-pgsql service, and select Properties. On the General tab, verify that the Path to executable parameter displays the new database path.
8
Start the netvault-pgsql and NetVault Process Manager service.

Configuring TCP/IP buffer sizes

In most cases, the default buffer sizes for the TCP/IP sockets are adequate, and should not be changed. For guidance on optimal buffer sizes and TCP/IP tuning, see your OS documentation.

To change buffer sizes for the TCP/IP sockets:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, complete one of the following actions:
•
To configure default settings for the NetVault Server, continue to Step 3.
•
To configure default settings for a NetVault Client, click Clients. In the NetVault Clients table, select the client, and click Next.
3
Under System and Security, click General. In the General dialog box, configure the following settings.
 
Table 140. TCP/IP send and receive buffer sizes
Setting
Description

Minimum network send buffer size

This setting determines the minimum send buffer size for a TCP/IP socket.

The default value is 1KB. To adjust the buffer size, type or select the new value. The buffer size must be set in KB.

Maximum network send buffer size

This setting determines the maximum send buffer size for a TCP/IP socket.

The default value is 16384KB. To adjust the buffer size, type or select the new value. The buffer size must be set in KB.

Minimum network receive buffer size

This setting determines the minimum receive buffer size for a TCP/IP socket.

The default value is 1KB. To adjust the buffer size, type or select the new value. The buffer size must be set in KB.

Maximum network receive buffer size

This setting determines the maximum receive buffer size for a TCP/IP socket.

The default value for this option is 16384KB. To adjust the buffer size, type or select the new value. The buffer size must be set in KB.

4
Click Apply to apply the new settings and close the dialog box.
 
* 
NOTE: On Windows, the registry settings must be modified to increase the TCP/IP buffer size. For more information about these settings, see the KB article https://support.microsoft.com/en-us/kb/823764 from Microsoft.

Changing language and locale settings

To change the language and locale for NetVault:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, complete one of the following actions:
•
To configure default settings for the NetVault Server, continue to Step 3.
•
To configure default settings for a NetVault Client, click Clients. In the NetVault Clients table, select the client, and click Next.
3
Under System and Security, click General. In the General dialog box, configure the Language Selection setting.
Select the preferred language for NetVault. The available options are:
•
Chinese (Simplified)
•
English
•
French
•
German
•
Japanese
•
Korean
4
Click Apply to apply the new settings and close the dialog box.
5
Close the NetVault WebUI, and open it in a new browser tab or window.
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