MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

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Table of Contents

About This Guide

About This Guide About Report Pack for Lync & Skype for Business Installations Report Pack Components

Installing the Report Pack

Preparing for installation Verifying system requirements

Hardware requirements Software requirements

Required Rights and Permissions Configuring Lync Server 2010

1. Adding the SQL Store for Monitoring 2. Installing the Monitoring and Archiving Roles 3. Enabling Call Detail Recording (CDR) 4. Enabling and Configuring Archiving (Optional) 5. Starting the Monitoring and Archiving Services

Configuring Lync Server 2013, Skype for Business 2015/2019

1. Associating the Store with the Front End Pool 2. Updating the Lync/Skype for Business Server 3. Enabling and Configuring Monitoring and Archiving 4. Starting the Monitoring and Archiving Services

Installing the Report Pack

Performing a Complete Installation About Distributed Installations

Configuring MessageStats for Lync

Setting Up the Report Pack Connecting to a Pool

Modifying Connection Pool Properties

Setting Properties for Voice Calls

Mapping Voice Routes to Call Types Establishing Costs for Call Types Configuring Call Routing

Identifying Federated Domains Excluding Specific Users from Reports Specifying Chargeback Costs for Sessions and Conferences Creating an Lync or Skype for Business Server Gathering Task

Gathering Task Dependencies

Managing your Database

About Database Management Configuring an Aging Task

Data Aging Job History

Logging the Aging Process

Maintaining your Database

Defragmenting the Database Reindexing the Database Tables

Deleting Lync or Skype for Business Report and Object Data

Deleting Skype for Business or Lync Object Data Deleting Skype for Business or Lync Statistical Data

Using the Lync and Skype for Business Reports

Introducing the Reports Viewing the Lync or Skype for Business Reports

Viewing Presence Information in Reports

Types of Lync and Skype for Business Reports

Excluding users from reports

Introducing the Lync & Skype for Business Server At A Glance Report

Organizational Summaries Reports Configuration Reports Instant Messages Reports File Transfers Reports Enterprise Voice Reports Conferences Reports Peer-to-Peer Reports Peer-to-Peer Audio Call Reports Peer-to-Peer Video Call Reports Peer-to-Peer Desktop Sharing Session Reports

Comparing MessageStats Reports to the Microsoft Native Reports

Appendix A: Configuring RPC through a Firewall

Creating Credentials on the Edge Server Configuring RPC on the Lync or Skype for Business Edge Server Configuring the ISA Server

4. Starting the Monitoring and Archiving Services

After you have enabled and configured monitoring and archiving, you must start the monitoring and archiving services.

To start services on your Lync or Skype for Business server

In the Start menu, select Control Panel.

Select Topology in the list on the left side of the panel.

Click the Status tab and select the appropriate Lync or Skype for Business server.

Select Action | Start all services.

If the services are already running, stop and then start the services. You can verify that the monitoring and archiving services have started using the Services MMC tool or using Services Manager.

Installing the Report Pack

There are two types of installation supported for the Lync & Skype for Business report pack, complete or distributed.

This section describes how to perform a complete installation and provides information about distributed installations:

•

Performing a Complete Installation

•

About Distributed Installations

Performing a Complete Installation

You can install all components on one server (a complete installation).

To install the report pack

Log on to your system using MessageStats service account.

Double-click the autorun.exe file and select the Install tab.

Select the Lync & Skype for Business Server link.

Read the license agreement and select the I accept the terms in the license agreement check box and click Next.

Select all the features and click Next.

Verify the folder in which the report pack is to be installed and click Next.

Verify the SQL instance (MessageStats database) on which you are installing the report pack database components and click Next.

Click Next to begin the installation.

When the installation is complete, click Finish.

About Distributed Installations

MessageStats allows you to spread your gathering activity over various servers. When you install the MessageStats report pack, you must install the various components (such as the task processors, reports, and the MessageStats console) on the server that performs the corresponding role in MessageStats.

The most common scenario is to use a separate MessageStats Server and additional task processor servers.

Another common scenario is to install the database on one server and the MessageStats Server (the MessageStats MMC-based console, the MessageStats Scheduler Service, and the task processors) and MessageStats reports on a second server.

The MessageStats MMC-based console can be installed on a MessageStats administrator's workstation or laptop. The administrator can create tasks and view logs, but task scheduling and gathering are carried out at another location with more robust resources.

Locating the Task Processors

You must install the report pack task processors on a Task Execution Server on which the core MessageStats task processors are installed.

For a pure Lync or Skype for Business Server installation, you can install the task processors on a different domain, if necessary.

In this type of installation, the local task processor gathers the data from the remote Lync or Skype for Business servers. The report-ready data is transferred to the MessageStats Database Server and is stored in the database.

The following table lists the report pack components in the order they are recommended to be installed on the computers with different roles.

Table 4. Installation order for MessageStats and report pack components.

Role

Component

MessageStats Database

Report Pack for Lync & Skype for Business Database Schema

MessageStats Reports

Report Pack for Lync & Skype for Business Reports

MessageStats Task Processors

MessageStats Server components, including:

•

task processors

•

Report Pack for Lync & Skype for Business Task Processor

MessageStats MMC Client Console

MessageStats Server components, including:

•

MMC Client Console

•

Report Pack for Lync & Skype for Business MMC Client Console

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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

4. Starting the Monitoring and Archiving Services

Installing the Report Pack

Performing a Complete Installation

About Distributed Installations