MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

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Table of Contents

About This Guide

About This Guide About Report Pack for Lync & Skype for Business Installations Report Pack Components

Installing the Report Pack

Preparing for installation Verifying system requirements

Hardware requirements Software requirements

Required Rights and Permissions Configuring Lync Server 2010

1. Adding the SQL Store for Monitoring 2. Installing the Monitoring and Archiving Roles 3. Enabling Call Detail Recording (CDR) 4. Enabling and Configuring Archiving (Optional) 5. Starting the Monitoring and Archiving Services

Configuring Lync Server 2013, Skype for Business 2015/2019

1. Associating the Store with the Front End Pool 2. Updating the Lync/Skype for Business Server 3. Enabling and Configuring Monitoring and Archiving 4. Starting the Monitoring and Archiving Services

Installing the Report Pack

Performing a Complete Installation About Distributed Installations

Configuring MessageStats for Lync

Setting Up the Report Pack Connecting to a Pool

Modifying Connection Pool Properties

Setting Properties for Voice Calls

Mapping Voice Routes to Call Types Establishing Costs for Call Types Configuring Call Routing

Identifying Federated Domains Excluding Specific Users from Reports Specifying Chargeback Costs for Sessions and Conferences Creating an Lync or Skype for Business Server Gathering Task

Gathering Task Dependencies

Managing your Database

About Database Management Configuring an Aging Task

Data Aging Job History

Logging the Aging Process

Maintaining your Database

Defragmenting the Database Reindexing the Database Tables

Deleting Lync or Skype for Business Report and Object Data

Deleting Skype for Business or Lync Object Data Deleting Skype for Business or Lync Statistical Data

Using the Lync and Skype for Business Reports

Introducing the Reports Viewing the Lync or Skype for Business Reports

Viewing Presence Information in Reports

Types of Lync and Skype for Business Reports

Excluding users from reports

Introducing the Lync & Skype for Business Server At A Glance Report

Organizational Summaries Reports Configuration Reports Instant Messages Reports File Transfers Reports Enterprise Voice Reports Conferences Reports Peer-to-Peer Reports Peer-to-Peer Audio Call Reports Peer-to-Peer Video Call Reports Peer-to-Peer Desktop Sharing Session Reports

Comparing MessageStats Reports to the Microsoft Native Reports

Appendix A: Configuring RPC through a Firewall

Creating Credentials on the Edge Server Configuring RPC on the Lync or Skype for Business Edge Server Configuring the ISA Server

Installing the Report Pack

•

Preparing for installation

•

Verifying system requirements

•

Required Rights and Permissions

•

Configuring Lync Server 2010

•

Configuring Lync Server 2013, Skype for Business 2015/2019

•

Installing the Report Pack

Preparing for installation

Before you install the MessageStats Report Pack for Lync & Skype for Business, you must have MessageStats 7.8 installed. Ensure that the system requirements are met before you install.

Database collocation is not recommended

MessageStats does not support the installation of the MessageStats database in the same SQL Server instance as the Archiving and CDR databases of Microsoft Lync or Skype for Business Server as this would impair server performance.

Also, it is not recommended that you install MessageStats database on the same SQL server as the Lync or Skype for Business Archiving or CDR database. This scenario can result in a performance impact in your Microsoft Lync Server or Skype for Business environment.

For performance and troubleshooting reasons, Microsoft does not recommend configurations in which the server that is hosting an Archiving and/or CDR database is used to host other SQL applications.

Verifying system requirements

Before you install the report pack, verify that you meet the following minimum requirements:

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Hardware requirements

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Software requirements

Verify that the accounts used to install the report pack and to run gathering tasks to collect Lync or Skype for Business data have the required rights and permissions. For more information, see Required Rights and Permissions .

Hardware requirements

The following table contains the hardware requirements for the report pack:

Table 1. Minimum hardware requirements.
Type	Minimum
Processor	Pentium 4, running at a minimum speed of 2.4 GHz
RAM	8 GB
Disk	20 MB of free disk space to install the application

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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

Installing the Report Pack

Preparing for installation

Verifying system requirements

Hardware requirements