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MessageStats 7.8 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

Using the MessageStats Compression Tool

The MessageStats compression tool provides the following benefits:

•

Reduces the size of tracking logs to reduce the impact of gathering these files across your network.

•

Can perform “catch up” compression of tracking logs, so that you can compress all tracking logs in the source directory that do not already have a corresponding compressed file.

•

Clear any orphaned files to ensure that all compressed files stay synchronized with the raw tracking logs.

•

Can be configured to set the application priority.

•

Can be configured to log information about the compression process. If you use the compression logging function, the log resides in the same directory as the compressed tracking logs.

•

Can be scheduled to run so as not to interfere with other network activities.

Files Included in the Compression Tool

Files Included in the Compression Tool

The compression tool consists of two executable files and a language file, if applicable:

Table 1. Files that comprise the compression tool.
File name	Description
QMSDeployment.exe	Used to install and configure the QMSCompress executable. This executable file has a wizard-type interface.
QMSCompress.exe	Compresses the log files on Exchange servers. This executable file does not have a user interface. To change the compression settings, run the QMSDeployment executable file.
QMSDeployment.deu QMSDeployment.fra QMSDeployment.jpn QMSDeployment.kor	If you specified German, French, Japanese, or Korean as your operating language when you installed MessageStats, the corresponding language file is also included for the compression tool. The language file must also be copied to the server on which you deploy the two executable files.

The files are located in the MessageStats installation directory. For more information, see Installing and Configuring the Compression Tool .

You must copy these files to the Exchange servers on which you want to enable compression.

Installing and Configuring the Compression Tool

Before you install and configure the compression tool, you must copy the compression tool files to all Exchange servers on which you will be compressing the tracking log files. You run the QMSDeployment.exe file locally. You cannot remotely deploy the compression tool.

When you install and configure the compression tool, a compression task is created in the Windows Task Scheduler.

To install and configure the compression tool

1

Navigate to the MessageStats installation directory on your MessageStats server. By default, the path is as follows:

•

C:\Program Files\Quest\MessageStats (for 32-bit operating systems)

•

C:\Program Files (x86)\Quest\MessageStats (for 64-bit operating systems)

2

Copy the QMSCompress.exe and QMSDeployment.exe files to the Exchange server that contains the tracking logs you want to compress.

3

From the Exchange server, run the QMSDeployment.exe file.

4

The Exchange server name is displayed in the Server field.

5

Enter the location of the Exchange tracking log directory or browse to the appropriate directory.

Ensure that the tracking log folder is shared.

6

Enter the currently logged on account for the Security Context or click to enter a different account.

In most cases, it is recommended to use the MessageStats service account which should already have administrative rights on the Exchange server.

7

Click Analyze Server.

8

If all connections are successful, click OK.

9

Click the drop-down box and select Deployed to enable the compression tool.

10

Enter the start time for the compression task schedule.

You should specify a start time that occurs before any gatherings are scheduled to run on the MessageStats server.

11

Specify the configuration options that you want.

Table 2. Compression Tool options.
Remove Orphans	Select this option to remove any compressed files that do not have an associated raw tracking log.
Catchup Enabled	Select this option to compress all the raw tracking logs instead of just the most recent logs.
Thread Priority	Set the desired thread priority.
Logging Level	Set to Normal. Increased logging is generally used only when trouble shooting compression issues.

12

Click Next and review the summary of your compression options.

13

Click Start if the options are appropriate or click Back to change the configuration options.

14

Review the installation results and click Finish.

What Happens When You Run QMSDeployment.exe?

When you install and configure compression using the Compression Deployment Wizard, the wizard performs the following actions.

Table 3. What the compression tool does.

Verifies the tracking log share name

Ensures that the tracking log share name that you selected exists on the server and can be accessed using the security account that you specified.

Creates a Compressed folder in the tracking log folder

Initially the folder contains the QMSCompress.exe file.

After you compress an Exchange tracking log, the Compressed folder contains:

•

Compressed tracking log files

•

Compression event log (compress.log)

Schedules the compression task to Run Now

Compresses the most recent tracking log on the Exchange server as soon as the deployment is enabled and configuration is complete.

Creates a cyclical schedule in the task scheduler

Compresses the existing log file every day. This schedule default is 12:05 UTC but you configure the time in the Compression Deployment Wizard.

If the tracking log file is unavailable when the compression is scheduled, the tool compresses the tracking log file at the next scheduled compression, along with any new tracking logs that may exist.

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