Before you use and manage any version of Rapid Recovery, AppAssure, or DL series backup appliance, you must first obtain a software license. To purchase a license for the first time, contact the Quest Data Protection Sales team by completing the web form at https://www.quest.com/register/95291/. A sales representative will contact you and arrange for the license purchase.
If you need to renew or purchase additional licenses, please contact the Quest Support Renewals team by completing the web form at https://support.quest.com/contact-us/renewals.
After each license purchase, you must activate the license on the Rapid Recovery License Portal. From this portal, you can then download your Rapid Recovery license files.
When you initially install Rapid Recovery Core, you are prompted to upload these license files the first time you open the Rapid Recovery Core Console.
Some users start with a trial license, which has limited capabilities. Once a trial period expires, the Rapid Recovery Core stops taking snapshots. For uninterrupted backups, upgrade to a long-term subscription or perpetual license before the trial period expires. If you purchase a license after backups are interrupted, performing this procedure resumes your backup schedule.
When using a software license in standard phone-home mode, the Rapid Recovery Core Console frequently contacts the Rapid Recovery License Portal server to remain current with any changes made in the license portal. This communication is attempted once every hour. If the Core cannot reach the license portal after a grace period, the Core stops taking snapshots for non-trial licenses. The grace period (10 days by default) is configurable (from 1 to 15 days) in the license group settings on the license portal.
If a Core does not contact the license portal for 20 days after the grace period, it is removed from the license pool automatically. If the Core subsequently connects to the license portal, the Core is automatically restored on the license portal.
Use of phone-home licenses requires Rapid Recovery users to accept a limited use of personal information, as described in the privacy policy shown when you install Core software. For more information, see the topic "General Data Protection Regulation compliance" in the Rapid Recovery User Guide.
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NOTE: When registering or logging into the license portal, use the email address that is on file with your Quest Sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Sales representative for assistance. |
Complete the following steps to license your Rapid Recovery software.
- Open your registration email. When you first purchase a license from Quest, you receive an email from the Quest licensing system. The email includes your license entitlements, expiration date (if relevant), registered email address, and Quest license number. The license number is typically 9 digits, in format 123-456-789. Other formats are supported, as described in the topic "Understanding Rapid Recovery licenses" in the Rapid Recovery Installation and Upgrade Guide.
- New users: Register for the Rapid Recovery License Portal. If you have not previously created an account on the Rapid Recovery License Portal, then do the following:
- Sign up for an account. In a web browser, access the license portal registration URL, https://rapidrecovery.licenseportal.com/User/Register.
The Sign Up page appears.
- Complete the form. Enter the information requested, review and accept the privacy policy and terms of use, and click Sign Up.
The Confirm Email page appears.
- Verify your account information. Check your email and verify your account information by clicking Verify email address.
The Add License Numbers page appears.
- Proceed to step 4.
- Sign up for an account. In a web browser, access the license portal registration URL, https://rapidrecovery.licenseportal.com/User/Register.
- Existing users: Log into the Rapid Recovery License Portal. If you previously registered a license portal account to use with AppAssure or Rapid Recovery, then do the following:
- Use existing credentials. Log into the Rapid Recovery License Portal.
- Open the License Numbers dialog box. On the Licensing page, underneath your license pool information, click the License Numbers link.
The License Numbers dialog box appears.
- Proceed to step 4.
- Enter your license numbers. For each Quest license number included in your welcome email, click in the License Number text box and enter or paste your license number. Then click + Add License Numbers. When satisfied, click Close.
The License Number dialog box closes.
- Review updated license information. Review license type and license pool information displayed on the Licensing page.
