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Rapid Recovery 6.5 - Installation and Upgrade Guide

Overview and System Requirements Installing Rapid Recovery Upgrading Rapid Recovery Managing Rapid Recovery licenses

Consider localization before upgrading

Rapid Recovery release 6.5 is an international release. In addition to availability in English, this release is localized into simplified Chinese, French, Korean, German, Japanese, Brazilian Portuguese, and international Spanish. When a localized version is installed, you can see or change the current display language set for the Core Console in the general settings for the Core.

To change these settings, see "Configuring Core general settings" in the Rapid Recovery User Guide.

Upgrading AppAssure 5.x Core to Rapid Recovery Core

To install the latest version of Rapid Recovery, download the installers as described in the topic Obtaining Rapid Recovery software.

NOTE: Quest recommends retaining the binary installer file for any currently installed Rapid Recovery software product. You can use this file in the future to reinstall, repair, or remove the software.

Quest Software Inc. policy for Rapid Recovery is to support the current release, plus the latest maintenance release of the two prior major or minor software releases. For specific information on full, limited, or discontinued support, see the Product Life Cycle and Policies tab from our Support website at https://support.quest.com/rapid-recovery/.

If upgrading from any version of AppAssure, also read the next subsection, Upgrading from AppAssure.

When upgrading from any version of Rapid Recovery to release 6.5, you can perform an in-place upgrade. Always upgrade the Core before upgrading protected machines. If using replication, upgrade target Cores before source Cores.

When upgrading the Core (or when upgrading the Agent software on Windows machines) from AppAssure Agent 5.4.3 or Rapid Recovery Agent release 6.x, you can install the new version without removing the old version. If you want to upgrade a version older than 5.4.3, best practice is to first upgrade to release 5.4.3. You can then run the installer for the new Agent software.

Upgrading from AppAssure Core

Before upgrading the AppAssure Core to Rapid Recovery Core, verify if you have any custom binary patches applied, and note the patches used. On the Core machine, access the Programs and Features control panel, and take note of any custom binaries (identified by the letter P, a dash and six digits; for example, P-000678). Having this list accessible can increase the ability of Quest Data Protection Support to assist you in the event of upgrading difficulties.

Keep in mind the following:

  • If upgrading from AppAssure Core 5.2.x to Rapid Recovery Core, you must use a three-step process. First, upgrade to AppAssure Core 5.3.7. Then upgrade to AppAssure Core release 5.4.3. Finally, upgrade to Rapid Recovery Core release 6.5.
  • If you want to upgrade from AppAssure Core 5.3.x, 5.4.1, or 5.4.2, best practice is to perform a two-step upgrade process. The first step is to upgrade to AppAssure Core 5.4.3. As the second step, run the Rapid Recovery release 6.5 installer as in-place upgrade for the Core and Agent components, respectively.
  • If upgrading from AppAssure Core 5.4.3 to Rapid Recovery Core release 6.5, you can obtain the new Rapid Recovery Core release 6.5 installer, and run it on your 5.4.3 Core as an in-place upgrade. You can also perform in-place upgrades from AppAssure Agent release 5.4.3 to Rapid Recovery Agent on Windows machines.

NOTE: Due to legal divestiture agreements between Dell and Quest, only rebranded versions of Rapid Recovery documentation and software (release 6.1.2 and later) can be downloaded from the technical documentation website and the Quest support website, respectively. If you have not retained the installer, Quest cannot provide it. In such cases, uninstall the earlier software version.

 

Caution: Before uninstalling AppAssure Agent, make sure the protected machine backs up to the Core. When you see the option to Uninstall the configuration settings and data, including all backup images and change logs, clear the option. You must retain settings and data. Then, perform a clean install of a supported Rapid Recovery version on the same machine.

In all cases, before upgrading the version of the Agent software on protected machines, verify that the operating system on each relevant machine is still supported. For supported operating systems, refer to the relevant matching edition of the Rapid Recovery System Requirements Guide.

When upgrading the Agent software on Linux machines from any AppAssure release to Rapid Recovery Agent, first remove the old Agent software version. When removing AppAssure Agent on Linux machines, the preferred process is to use the shell script in the original installer. However, a process is included to manually remove the Agent if necessary. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

Then, perform a clean install of Rapid Recovery Agent. When upgrading the Agent software on Linux machines from Rapid Recovery Agent release 6.0.1 or later, you can use the appropriate package manager for your distribution of Linux. For more information, see Uninstalling the Rapid Recovery Agent software from a Linux machine. You may need to remove the local software repository. This requirement is included in upgrading steps.

Additionally, be aware of the following information when upgrading from AppAssure 5.3.x and later:

  • Recovery points are represented differently in AppAssure release 5.4.x and later, as part of the changes made to improve application performance. When upgrading from AppAssure 5.3.x to AppAssure 5.4.x, existing recovery points are converted to the new representation, which is not backward-compatible. You cannot downgrade an AppAssure release 5.4.x installation to 5.3 (or a Rapid Recovery release) unless you recreate your repository.
  • When launching the Core for the first time after upgrading from versions prior to Rapid Recovery 5.4.1, the conversion of existing recovery points will take approximately twice as long as loading the same recovery points under previous versions. After this initial conversion, however, loading recovery points will be significantly faster than with previous versions.

    NOTE: When upgrading from AppAssure 5.3.x to 5.4.x, ensure that you factor extra time for converting recovery points into your planning before your upgraded environment is ready for use.

  • After upgrading from versions prior to Rapid Recovery 5.4.1, if you attempt to set up a retention policy on a replicated target Core that differs from the replication policy on the source Core, you will first be prompted to perform a repository Integrity Check Job. The same requirement applies if you want to set up a custom retention policy for a replicated agent. Running this job can preemptively identify inconsistencies in replicated recovery points, providing the opportunity to replace those with error-free recovery points.

    Caution: Running the Integrity Check Job is expected to take an extended period of time. The time required differs for each environment, based on the quantity and type of data in your repository and also based on the underlying storage system. While the job is running, no other transactions can be performed in that repository, including transfers (snapshot and base image backups, and replication), nightly jobs, and so on. Ensure that you factor extra time for completing a lengthy Integrity Check Job into your planning if these situations apply to you.

t_Overview_for_upgrading_Rapid_Recovery

This section includes the following topics:

Upgrading to the latest release of Rapid Recovery ensures that your environment is equipped with the latest features, fixes and enhancements available. For a summary of each, and a list of known issues, see the Rapid Recovery Release Notes edition specific to that release. Quest requires users to carefully review release notes and system requirements pertaining to each release prior to upgrading, to help identify and preclude potential issues. System requirements unique to each release are documented in the Rapid Recovery System Requirements Guide specific to that release.

Release notes, system requirements, and other Rapid Recovery technical documents are available on the Quest documentation website at https://support.quest.com/rapid-recovery/technical-documents/. The default view of the technical documentation website shows documentation for the most recent generally available version of the Rapid Recovery software. Using the filters at the top of the page, you can view documentation for a different software release. You can also filter the view by guide category.

Due to legal divestiture agreements between Dell and Quest, only rebranded versions of Rapid Recovery documentation and software (release 6.1.2 and later) can be downloaded from the technical documentation website and the Quest support website, respectively.

Read this section in its entirety before deciding whether to upgrade to Rapid Recovery release 6.5. Upgrade only after careful consideration about the effect it may have on your machines. For example:

  • Most work environments expand over time, adding computer systems and complexity. Quest recommends customers review their environments before upgrading and adjust accordingly. As a best practice, Quest recommends performing this review at least once annually, whether or not you are upgrading.
  • To help determine that enough resources are dedicated to sufficiently protect your environment with Rapid Recovery, review Quest Knowledge Base article 185962, "Sizing Rapid Recovery Deployments."
  • Rapid Recovery Core and Agent require the Microsoft .NET Framework version 4.6.2. On the Core, some operating systems require the corresponding ASP .NET 4.6.2 role or feature. Due to the requirement for this version of .NET on the machine hosting the Rapid Recovery Agent, and support for Secure Hash Algorithm 2 (SHA2) introduced in release 6.2, older Windows versions that do not fully support these requirements are no longer supported. See Rapid Recovery System Requirements Guide for details on supported operating systems.
  • You can continue to protect machines with older versions of Rapid Recovery Agent. Naturally, for these machines, you cannot take advantage of newer features added to the Agent software. You can also protect VMs agentlessly. Ensure you review the requirements for your Cores and protected machines before you upgrade.

When upgrading from any version of Rapid Recovery to release 6.5, you can install the new version without removing the old version. This is known as an in-place upgrade. Simply run the installer on the machine with the older version. This applies to Rapid Recovery Core, Rapid Recovery Agent, and other components such as the Local Mount Utility, Mailbox Restore for Exchange, and DocRetriever for SharePoint.

Quest recommends retaining the binary installer file for any currently installed Rapid Recovery product. You can use this file in the future to reinstall, repair, or remove the software.

If upgrading older (5.x) versions, intermediate steps may be required. See Upgrading AppAssure 5.x Core to Rapid Recovery Core.

Preparing the Core server to upgrade

Perform the following steps on the Core server to prepare the server for an upgrade of Rapid Recovery Core . These steps are not applicable to new Core installations.

  1. Suspend future jobs by pausing protection, replication, scheduled archive, and virtual standby.

    For more information about pausing each of these functions, see the Rapid Recovery User Guide topics "Pausing and resuming protection," "Pausing and resuming replication," "Pausing or resuming a scheduled archive," and "Managing exports," respectively.

  2. Allow all active jobs to complete, or cancel running jobs.

    For more information about viewing and canceling active tasks from the Core Console, see "Viewing running tasks from any Core Console" in the Rapid Recovery User Guide.

  3. Stop the Core service gracefully as follows:
    1. Navigate to the [Settings] Settings page for the Core.
    2. At the top of the page, click [Shut Down]Shut Down Core Service.
  4. Close all instances of related Rapid Recovery applications.

    These applications include AAInfo or the Information Gathering Tool, Local Mount Utility, Mailbox Restore, and DocRetriever.

  5. Close all open instances of PowerShell and any browser running the Core Console.
  6. Download the appropriate installer. For more information, see Obtaining Rapid Recovery software.
  7. Remember to run the Core installer with administrative privileges.

    If the logged-in user is not an administrator, right-click on the installer file and select Run as administrator, providing administrative credentials if prompted.

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