There are three types of Rapid Recovery software licenses:
Many Rapid Recovery users start with a trial license, which has limited capabilities. After 14 days, if the circumstance requires, a group administrator can extend the trial license by 28 days. Otherwise, you can purchase and register a subscription or perpetual license.
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NOTE: For information about entering license key or file information (for example, to update or change a trial license to a valid long-term license), see Updating or changing a license. |
Quest delivers Rapid Recovery licenses in a file. A license file contains a pool of licenses that you can distribute to the machines that you want to protect. This pool is reflected on the Rapid Recovery License Portal. For each license type previously listed, there are two types of license pools:
Capacity licensing supports two models:
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NOTE: DL series backup appliances were discontinued after release 6.2. If using a DL appliance, you can continue to run Rapid Recovery Core release 6.2 or earlier releases and be supported by defect fixes and security updates under your current support terms. If you upgrade your DL series backup appliance to Rapid Recovery Core release 6.5 or later, you will lose some appliance-specific features. The Appliance tab does not appear in the standard Rapid Recovery Core Console, since it is not relevant to the software-only version of the Core. Similarly, the DL Appliance Configuration Wizard is replaced by the standard Rapid Recovery Core installer. Repositories are created and managed from the Repositories page, as described in the Repositories section of the Rapid Recovery User Guide. Finally, the Core does not support the Rapid Appliance Self Recovery feature. For more information on installing Rapid Recovery Core, see the Rapid Recovery Installation and Upgrade Guide. For help with upgrading your DL appliance to the software-only Rapid Recovery Core release 6.5, contact Quest Data Protection Support. |
In release 6.5, a Core can use only one license pool type. For example, if your Core uses a capacity-based license pool, it cannot also use an enterprise license pool. The reverse is also true.
License pool types cannot be combined into a single license file. For example, you cannot include an enterprise license pool and a capacity license pool under the same perpetual license.
License files are text files that end with the .lic file extension. The following are examples of license files:
123-456-789.lic
.
Software-YourCompany.lic
.
DL4X00 Series-YourCompany.lic
. Rapid Recovery supports these license types in two modes: the standard phone-home mode, and non-phone home mode, which has several limitations. Subscription licenses run only in phone-home mode. Perpetual and trial licenses can use phone-home or non-phone home licenses. To see how this mode affects the use of personal data in Rapid Recovery, see the topic "Managing privacy." To see restrictions on non-phone home licenses, or information on obtaining a license using this mode, see "Obtaining and using non-phone-home licenses." These topics are in the Rapid Recovery User Guide.
Rapid Recovery lets you manage licenses or contact the license server directly from the Core Console by selecting (Settings) from the icon bar and clicking Licensing.
The Licensing settings include the following information:
License Details:
License Constraints:
License Pool:
License Server. These settings apply to standard (phone home) licenses. These settings are not applicable for appliances and other non-phone-home licenses:
For more information on licenses, see theRapid Recovery License Portal User Guide.
For more information on updating or changing a license key or file, see Updating or changing a license.
Users of DL series backup appliances can also add licenses to the Core if necessary. For more information, see Adding a license.
For more information on contacting the license portal server, see Contacting the Rapid Recovery License Portal server.
You can also view licensing information for a single protected machine. For more information, see Viewing license information on a machine.
After you upgrade or purchase a long-term Rapid Recovery license, you receive by email either a license file or a license key.
Complete the steps in this procedure to upgrade your trial license or change your existing license, and associate it with the Rapid Recovery Core.
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NOTE: For information about obtaining a license key, or for details about using the license portal to download software, register appliances, manage license subscriptions and license groups, and generate license portal reports, see the Rapid Recovery License Portal User Guide. |
If you just installed a new Core, and are viewing a message in the Core Console requesting that you choose a license file or key, skip to step 5.
In the Open or File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate Software-YourCompany.lic
.
The dialog box closes. The license file you selected appears in the license text field.
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NOTE: For more information about the Quick Start Guide, see "Understanding the Quick Start Guide" in the Rapid Recovery User Guide. |
Once the license is applied to the license server, any associated protected machines automatically update with the new license.
If you see error messages at the top of the Rapid Recovery Core Console (such as specific services not starting), follow the guidance in the error message to resolve those errors.
DL series backup appliance owners can add one or more licenses to the Rapid Recovery Core Console.
Once you have upgraded or purchased your Rapid Recovery license, you receive by email either a license file or a license key.
You can also update or change an existing license on the Core Console. For more information, see Updating or changing a license.
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NOTE: Only DL appliance users see the Add Additional License button. |
In the File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate Software-YourCompany.lic
.
The File Upload dialog box closes. The selected license file appears in the current dialog box.
The Licensing Core settings appear.
Once the license is applied to the license server, any associated protected machines automatically update with the new license.
The Rapid Recovery Core frequently contacts the Rapid Recovery License Portal to remain current with any changes made in your licensing.
For non-trial licenses, the Rapid Recovery Core contacts the license portal once every hour. If the Core cannot reach the license portal after a 10-day grace period, the Core stops taking snapshots.
Typically, communication with the license portal server occurs automatically at designated intervals; however, you can initiate communication on-demand.
Complete the steps in this procedure to contact the license portal server.
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