The following list includes the log files most commonly asked for and used in troubleshooting Migration Manager for Active Directory and Migration Manager for Exchange issues.
Unless otherwise noted, the default location for these logs is the \WINDOWS\system32\Aelita Exchange Migration Wizard folder on a Source or Target Exchange Server. Keep in mind that there is a hidden share (QMMEX$servername$) created on each Server where these logs can be easily accessed as well.
1. DIRECTORY SYNCHRONIZATION
Directory Synchronization Agent (DSA) - This log is located on the Server on which the DSA is installed. The log file is named DSA.log and it is stored in the \Program Files\Quest Software\Migration Manager\DSA\CONFIGS directory. This log stores information about the tasks that the DSA performs.
2. MAIL SYNCHRONIZATION
Mail Source Agent - This log is located on each Source Server involved in a Mail Sync Job. The log file is named EMWMSA.log and it is stored in is the Mail Source Agent Directory.
Mail Target Agent - This log is located on each Target Server involved in a Mail Sync Job. The log file is named EMWMTA.log and it is stored in the Mail Target Agent Directory.
Transmission Agent - This log is located on each Source Server involved in a Mail Sync Job or Public Folder Sync Job. For a two-way public folder job, the Transmission Agent is running on both Source and Target. The log file is named EMWNTA.log and it is stored in the Mail Transmission Agent directory. This agent moves data between Server pairs and the log details this information.
Unified Mail Sync Agent (MAgE) - This log is located on the agent host specified for sync jobs to Exchange 2013, Exchange 2016, Exchange 2019 or Microsoft Office 365. It is located under the hidden Program Data folder by default, for example:
\ProgramData\Quest Software\Migration Agent for Exchange\UnifiedMailSync\
3. CALENDAR SYNCHRONIZATION
Calendar Synchronization Agent - This log is located on each server that has a Calendar Synchronization Agent installed. The log file is named EMWCSA.log and it is stored in the Calendar Synchronization Agent directory.
Unified Calendar Sync Agent (MAgE) - This log is located on the agent host specified for sync jobs to Exchange 2013, Exchange 2016, Exchange 2019 or Microsoft Office 365. It is located under the hidden Program Data folder by default, for example:
4.FREE BUSY SYNCHRONIZATION
Free Busy Synchronization Agent - This log is located on each server that has a Free Busy Synchronization Agent installed. The log file is named EMWFBSA.log and it is stored in the FreeBusy Synchronization Agent directory.
5. PUBLIC FOLDER SYNCHRONIZATION
Public Folder (PF) Source Agent - This log is located on each Source (and Target if there is a two-way sync) Server involved in a Public Folder Sync Job. The log file is named EMWPFSA.log and it is stored in the PF Source Agent directory.
Public Folder Target Agent - This log is located on each Target (and Source if there is a two-way sync) Server involved in a Public Folder Sync Job. The log file is named EMWPFTA.log and it is stored in the PF Target Agent directory.
Transmission Agent - This log is located on each Source Server involved in a Mail Sync Job or Public Folder Sync Job. For a two-way public folder job, the Transmission Agent is running on both Source and Target. The log file is named EMWNTA.log and it is stored in the Mail Transmission Agent directory. This agent moves data between Server pairs and the log details this information.
6. Cached Credentials Utility
For CCU troubleshooting, the necessary files are cachecredsvc.log and cachecredui.log.
If you experience any problems with the utility, check the logs. The utility will create the following two log files on remote computers:
l %USERPROFILE%\Application Data\Quest Software\CacheCred\cachecredui.log
l %ALLUSERSPROFILE%\Application Data\Quest Software\CacheCred\cachecredsvc.log
CCU also creates Vmover log files on network shares specified by the SUCCESS_REPORT and ERROR_ REPORT parameters. Note that the Write permission must be granted to Everyone for those network shares. For details, see corresponding parameter description in Technical Reference: Utility Configuration Parameters
Enabling extended logging
If you need increase the logging level for a specific computer, take the following steps:
1. Open the cachecred.ini located at %Program Files%\Quest\Cached Credentials Utility or %Program Files(x86)%\Quest\Cached Credentials Utility with any text editor.
2. Change the following field values:
svc.log.verbose = 5
ui.log.verbose = 5
3. Save the changes and then restart the service.
GATHER SUPPORT INFORMATION
Additionally, when contacting Quest support, you may be asked to send in all support files. This can be done for each synchronization job by right clicking on the job, and choosing Gather Support Information. For example. if you were having problems with Mail synchronization, you would right click on the mail synchronization job having issues, and choose Gather Support Information. This would gather all log files and place them in a location you choose. In addition to the log files mentioned above, it would also provide additional files which contain information about the Migration Manager for Exchange install. This would include versions of various software, and dlls.
