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Title
Real-Time Alert notification error when emails are sent: "SMTP error: 503 5.5.2" -
Description
Real-Time Alert notification error when emails are sent:
SMTP error: 503 5.5.2 Sender already specified.
From the InTrust log file:
Event ID: 8192
Type: Error
Source: InTrust Monitoring Engine
Operation: Real-time Monitoring
Description: Notification for rule 'modified' failed. Error text: SMTP error: 503 5.5.2 Sender already specified.
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Cause
- This could be related to the SMTP Server not allowing email to be sent from either the InTrust Server or by the Sender specified
- Malformed list of recipients in the To: field, make sure to use the full Mailbox or Distribution list, i.e. Domain_User@domain.com
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Resolution
- Configure the SMTP connector to allow email to be sent from the InTrust Server and / or by the Sender specified in InTrust
- Ensure the list of recipients in the To: field is formatted correctly.
i.e. user1@domain.com;user2@domain.com;Domain_Users@domain.com
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Additional Information
This error has been experienced when the list of recipients included a trailing ";" on the end of the recipient list.