-
Title
After upgrade to InTrust 11.1 collections in IDM show computer status as 'Loading' -
Description
After upgrade to InTrust 11.1 collections in InTrust Deployment Manager show the Computer Status as 'Loading', events continue to be collected and inserted in the Repository. If Forwarding is enabled for the Collection, it is not forwarding at this point. -
Resolution
1. Copy the attached file 'InTrustUI2.zip' to the InTrust server hosting the InTrust Deployment Manager.
2. Unzip the files to any suitable location on the InTrust server.
3. Restart the InTrust Server services.
4. Open the InTrustUI2 folder and run the Quest.InTrustUI.exe file.
5. Observe the Computer Status in the InTrust Deployment Manager console to see if the status changes to 'Collecting'
6. If the status changes, then the contents of the InTrustUI2 folder, may be copied into the default folder C:\Program Files (x86)\Quest\InTrust\Manager\InTrustUI, replacing the existing files and may be used until InTrust is upgraded in the future.
Please note: If you have an InTrust version prior to 11.3, any folder/registry paths referenced may contain a non-Quest branded path.
-
Attachments