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Title
Why do agents show a status of "Lost" in the InTrust Manager console and how do I remove them? -
Description
Why do InTrust agents show a status of "Lost" in the InTrust Manager console and how do I remove them? -
Cause
When an InTrust agent is installed on a computer that has been removed from the domain or taken off the network after the agent was installed, this agent will show a status of "Lost" after 10 minutes of not communicating with the InTrust server. -
Resolution
To remove these "Lost" agents from the InTrust Manager console take the following steps:
1. Open InTrust Manager.
2. Expand Configuration | Servers | <InTrust Server>.
3. Select the Agents node in the tree-view.
4. In the right window pane, right-click on the server that is showing a status of "Lost" and select Uninstall.
This will remove the server from the list of agents.
It may take a few minutes for the server to disappear from the list in InTrust Manager, and a refresh of the agent list will likely be required.