How to open a case or submit a service request through the Quest Support Portal when experiencing an issue or have questions about Foglight. ... First, the user must registered with an account associated with a license number or asset number on the Quest Support Portal.
This can pertain to several issues in vRanger and is a simple thing to try first. ... Close the vRanger application and Shut down (Stop) the vRanger Services in any order. ... ***Note: Stopping the vRanger Services will kill any jobs running and might leave open snapshot on the VMs being backed up at the time.
I need to purchase additional licenses.
After new deployed ESXi hosts, the backups are failing and cannot deploy VA's. New deployed ESXi host usually come with some firewall settings and advanced settings enabled that can block communication with the backup software.
When you try to add the Virtual Center in the vRanger inventory the connection fails with the error "The remote server returned an error : (503) Server Unavailable". ... This usually happens if port 443 connection is blocked from vRanger to the virtual center.
This article addresses the error message "The trust relationship between this workstation and the primary domain failed" that may occur after restoring a virtual machine (VM). ... This issue typically arises because the VM's computer account in Active Directory (AD) is out of sync with the security channel established between the VM and the domain.
Our VMware vSphere environment has newer versions of Virtual Hardware and VMware Tools available and we want to keep all our VMs up to date. ... We do not support upgrading vRanger VAs' Virtual Hardware or VMware Tools.
Repository contains more save points than what is shown in view within vRanger My Repositories. ... Job may have been run manually therefore not allowing the retention policy to be implemented. ... Please download the attached PowerShell script that can be used to synchronize your repository.
When attempting to run a VMware SAN restore, it fails over to LAN transport with the following message: ... The Windows operating system has the SAN disks configured in Read-Only mode. ... Restores direct to SAN disk are not possible.
Can savepoints from physical backups be restored to dissimilar hardware? ... When restoring to a physical server, ensure that you are restoring to hardware supported by the operating system and drivers in the savepoint being restored.
Unable to perform a restore but we have the savepoint with VAR files accessible. ... The steps to perform a manual restore: 1. ... The drive(s) should be the same size as the original. ... The sizes can be found in the VMconfig.metadata file.
After restoring a VM that was originally connected to a Cisco Nexus 1000V Virtual Switch, the VM has no NIC and no network settings. ... During the setup of the restore job the network selection drop-down list is unpopulated.
This article outlines the process of migrating vRanger configuration and licensing to a new server. ... If SQL has been installed using the vRanger embedded installer, the instance name is called <em>VRANGERPRO</em>.
What's new in vRanger 7.8.5? Enhancements in this release: ... <ul><li>Support for vSphere 8.0 and 8.0.1 for vRanger.</li><li>Certified to support Windows Server 2022.</li><li>Support for EMC DD OS 7.10 for vRanger.</li></ul> VR-1482
The vRanger Server and the Physical Agents were upgraded to versions 7.8.4 or 7.8.5.<br>In the Physical server, the VSS snapshot is not created when vRanger requests it.<br>New and Existing Backup Jobs are failing with any of the following behaviors:<br><br><strong>Error 1:</strong> <br>[DATE TIME]: An existing vRanger VSS snapshot was detected. The snapshot will now be removed.<br>[DATE TIME]: Creating snapshot failed.<br>[DATE TIME]: Error: Failed to remove a pre-existing vRanger VSS snapshot from the target machine.<br><br><strong>Error 2:</strong><br>[DATE TIME]: Creating snapshot failed.<br>[DATE TIME]: Error: Failed to create VSS snapshot on the target machine (CREATE_SNAP_SET_ERR).<br><br><strong>Error 3:</strong><br>The job just waits for 20 minutes and times out, at the 10 minute mark a retry is observed.<br> A Defect was identidied with the Physical Agents on version 7.8.4 and 7.8.5.<br>It has been identified with ID: VR-1478<br><br>This is currently being investigated by our Development team, this KB article will be updated in the future with an expected release date or version with the fix when available. <strong>Workaround:</strong><br>Downgrade the Physical Agent to version 7.8.3.
Sometimes vRanger runs into a VMware VM restore issue and nothing can be done to resolve it at that time. ... If the VMware VM needs to be restored immediately and there is not enough time to troubleshoot the restore issue, you can manually restore the VMware VM.
This article outlines vRanger Backup & Replication support for VMware encrypted virtual machines. ... <p>Since VMware Sphere 6.5, virtual machine encryption has been released as a feature in order to protect sensitive data.
When running an existing replication job the job can fail with the following error "Invalid snapshot configuration". ... <ol><li>Open the vSphere client and connect to the VC/Host where the replica VM can be found.
There are many possible solutions to this problem\ error code: ... If the name does not resolve then configure the /etc/resolv.conf file to point to your DNS servers. ... The steps are listed below and in the install guide.
After upgrading vRanger to version 7.8.4 or 7.8.5, in the Upgrade Virtual Appliance(s) wizard, an error message "Version not valid for upgrade, this VA will be skipped." if the version is 7.8.3.<br> In the installation directory, the default being "C:\Program Files\Quest\vRanger", it is observed that the OVA file is called "vRanger-Virtual-Appliance_783.ova".<br> vRanger versions 7.8.4 and 7.8.5 do not have a new Virtual Appliance version to be deployed, this error message is expected.<br>The latest version will continue to be 7.8.3 so no upgrade is available.<br>
There are 2 networks, one for the VM network and the other for the storage (iSCSI) network. ... The two networks can’t talk to each other. ... The iSCSI (NAS) network is directly attached to the vRanger Server and the folder is shared through Windows Sharing.
Customer attempting a backup and it fails with Error message 2268 - Out of memory ... This is a defect in vRanger 6.0.2. ... Issue fixed in version vRanger 6.1. ... The latest version of vRanger can be downloaded at: https://support.quest.com/softwaredownloads.aspx?pr=268446589
Following lines are seen in the Task log: ... [timestamp]: Test connection to repository <repo name> ... starting... ... Please ensure permissions are correct ... Repository of CIFS type resides on Windows Server 2012.
Some tasks in a large job start to fail with this error. ... Please ensure permissions are correct. ... Following jobs may fail with 2129 - Unable to read or write to repository. ... In some cases, even in high end storage devices, Only so many tasks can write to the repository at the same time.
When attempting a backup of a physical machine it fails with "Error Message: 2916 - cannot connect to share" ... A possible cause of this issue is that the physical machine and repository cannot communicate with each other.
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