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DateRelevanceViews Affichage de 1-25 sur 804
Error Upgrading to UCD 8.6.3.180 with Error code -2146824582 "Provider cannot be found" (4373374)

When attempting to upgrade UCD to version 8.6.3.180, users may get an error during the first few steps.<br><br><img alt="image" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka06R0...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 09/10/2024
NA rating | 5 vues
Knowledge Article
How to merge license files together, or request a new or updated license (4237462)

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. ... If you have license files which need to be merged together or you r...

Produit(s): Recovery Manager for AD Disaster Recovery Edition, Active Administrator...
Dernière mise à jour le: 20/08/2024
1 rating | 12186 vues
Knowledge Article
How can I determine when my Support Contract expires? (4243498)

How can I determine when my Support Contract expires? ... Please contact the Quest Sales Department for this information: ... Email: Sales@quest.com ... Phone: 1-800-306-9329

Produit(s): Collaboration Services, MessageStats, Unified Communications Diagnostics
Dernière mise à jour le: 24/01/2024
NA rating | 161 vues
Knowledge Article
Failed to install license. Make sure that you are installing correct license file. (4341976)

When I apply the license I get the following error: &quot;Failed to install license. ... <p>- License is trying to be installed on 8.2 version</p> ... <p style="font-size: 11.8181819915771px;"> </p>

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 10/10/2023
NA rating | 36 vues
Knowledge Article
Meltdown and Spectre (CPU Vulnerability) for Quest On Premise based products (4257072)

Meltdown and Spectre exploit critical vulnerabilities in modern processors. ... These hardware bugs allow programs to steal data which is currently processed on the computer. ... While programs are...

Produit(s): Recovery Manager for Exchange - Data Protection Edition, Coexistence...
Dernière mise à jour le: 07/05/2023
NA rating | 3538 vues
Knowledge Article
After upgrading to Spotlight on Messaging 7.7 Spotlight on Windows reports it is Unlicensed. (4267266)

After upgrading to SOM 7.7 when opening the Diagnostic Console and trying to make a Spotlight on Windows connection you receive an error stating "Spotlight on Windows is unlicensed" ... Uninstall S...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 74 vues
Knowledge Article
Error -2147217900: Failed to execute SQL string, error detail: (4327465)

While trying to install Spotlght on Messaging you will see the error below. ... The Spotlight on Messaging service account is not a member of the dbcreator server role on the SQL server that the da...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 583 vues
Knowledge Article
Can Spotlight show current Outlook Anywhere (RPC over HTTPs) connections in Diagnostic Console (4287586)

Currently no version of Spotlight on Messaging can show this detail of Outlook connections using RPC over HTTPs. ... An enhancement request has been added to have this functionality added to a futu...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 86 vues
Knowledge Article
Faulting application CollectorRecovery.exe (4330994)

WORKAROUND 2 ... Known issue: ... Go to the Task Scheduler and select the Spotlight Distributed Collector Recovery to disable it. ... STATUS ... This may be taken out of the product in a future rel...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 222 vues
Knowledge Article
Is there away to view the utilisation of the PAUC appliance? (4261922)

Is there away to view the utilisation of the PAUC appliance in terms of e.g. CPU usage and memory usage?

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 120 vues
Knowledge Article
SOM connecting to BlackBerry 5.0 server Missing Counters (4305520)

RIM have confirmed this is an issue with BES 5.0 and will be resolved in BES 5.0 SP1.<br><br>At time of writing this solution there is no time scale for release of BES 5.0 SP1. ... We recommend con...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 59 vues
Knowledge Article
SOE: Error launching Diagnostic Console - Assertion Failure (4315047)

15077FA7 (SpotlightonExchange2000.00076FA7) ... 1507B4C7 (SpotlightonExchange2000.0007A4C7) ... Spotlight On Exchange needs a resolution of 1024 by 768 or greater. ... Please ensure that the applic...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 98 vues
Knowledge Article
Exchange Health Test displaying free Space only on Operating System volume (4260356)

Is there a way of adding in this test free space for other drives/volumes? ... WORKAROUND ... Setup an Exchange Storage Health Test.

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 61 vues
Knowledge Article
Manage Alternate Credentials in Spotlight on Messaging - Error: The credentials are invalid for t (4299255)

I am trying to manage alternate credentials, and no matter what account I use, I always get the message "The credentials are invalid for the user domain\xxxx" ... User account being added to Altern...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 101 vues
Knowledge Article
SQL 2005 SP4 Supported? (4299004)

Microsoft SQL server 2005 SP4 has been recently made available. ... Product Release Notes do not state that Service Pack 4 is supported. ... Microsoft SQL server 2005 SP4 has not been officially te...

Produit(s): MessageStats, Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 135 vues
Knowledge Article
SMTP Queue Report is displaying N/A for the Status for the Number of Queued Messages. (4326972)

None. ... STATUS: ... Waiting for fix in a future release of Spotlight on Exchange.

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 103 vues
Knowledge Article
How to setup and configure the Data Recorder in Data Recorder Mode (4334017)

The Quest Spotlight on Messaging Data Recorder enhances the Spotlight on Messaging Diagnostic Console by capturing server performance data, making it easier for you as an administrator to troublesh...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 78 vues
Knowledge Article
RPC/Sec is showing around 600, and the default warning is 5 why? (4340571)

Spotlight on Exchange is showing the primary back-end Exchange Server RPC/Sec of around 600 but the default warning is 5, why?. ... This just means that a lot of MAPI workload is happening right no...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 92 vues
Knowledge Article
How to Set Up Notifications in Spotlight on Exchange (4286666)

This article describes how to set up notifications in Spotlight on Exchange. ... Please perform the following steps: ... 1. Connect to a server in Spotlight console ... 2. Select View | Options | A...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 48 vues
Knowledge Article
Can Spotlight on Exchange and MessageStats be installed on the same system? (4336671)

Can Spotlight on Exchange and MessageStats be installed on the same system? ... It is not recommended to install both of these products on the same computer because MessageStats uses as much resour...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 48 vues
Knowledge Article
Is there a way in UCC Diagnostics to monitor the number of items in a windows folder? (4324065)

Is there a way in UC Diagnostics to monitor the number of items in a windows folder? <p>Currently there is no way to monitor how many files are in a specific folders with in UC-D.</p><p></p><p>Work...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 111 vues
Knowledge Article
Web Reports Error: "Microsoft .Net Framework version 2.0 must be installed on the IIS server that (4333549)

"Microsoft .Net Framework version 2.0 must be installed on the IIS server that hosts this application. ... Microsoft ASP.NET must also be enabled on the virtual directory that contains this applica...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 96 vues
Knowledge Article
This page uses JavaScript, but your browser does not support it. (4330889)

This page uses JavaScript, but your browser does not support it. ... You may be able to correct this problem by adding this web site to your Trusted Sites or Local Intranet web content zones. ... E...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 102 vues
Knowledge Article
Prerequisites not met during installation (4222320)

During the installation you see "Prerequisites not met" on screen and you cannot proceed. ... However you already installed the prerequisites for the Exchange server versions you need to monitor.

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 92 vues
Knowledge Article
How to configure public or private SNMP access on BlackBerry Server for Spotlight on Messaging (4293267)

This article describes steps required to configure public or private SNMP access on BlackBerry Enterprise Server for Spotlight on Messaging. ... The following steps need to be followed on the BES s...

Produit(s): Unified Communications Diagnostics
Dernière mise à jour le: 07/05/2023
NA rating | 91 vues
Knowledge Article
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