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Quadrotech Nova Current - User Guide

Adoption Accelerator Delegation & Policy Control Reporting Tenant Management System Settings About

Adoption Accelerator

Adoption Accelerator allows you to define adoption goals for users in your tenant and track progress against them.

 

For example, when Microsoft Teams replaces Skype for Business Online, you can on-board users and get them familiar with the new platform, and use Adoption Accelerator to actively monitor progress of the users.

Having insight about who is using Office 365 services means you can anticipate user adoption issues and plan for them.

 

Here is how it looks when you check the progress of an existing adoption campaign:

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Adoption goals

When you set up a new campaign, you are prompted to set adoption goals and a collection period. These settings are used to analyze whether users are adopting the new workload.

 

You will define goals for how many times you want users to perform specific actions during the collection period. So, for example, you might set a goal that you want each user to attend 2 Teams meetings during a 7-day period. Or, you might want each user to interact with a file from SharePoint five times within a 30-day collection period.

You might choose a shorter collection period for a workload that gets used daily, like Teams. Or, you might choose a longer collection period for a workload that gets used less often, like SharePoint.

Each day the Adoption Accelerator checks if the user met adoption goals during the last X days (collection period). Any time a user meets the goals during the collection period (the previous X days), the Adoption Accelerator considers them to have adopted the workloads.

User Interface

The Adoption Accelerator report user interface allows you to spend less time in searching for the Adoption Accelerator reports you need.

 

The User Interface allows you to:

·toggle between hiding and showing campaigns no longer active.

·filter campaigns by their name. Search for the reports you want to see.

·group campaigns that you see in the UI. Sort campaigns by either workload (Teams, OneDrive For Business etc.) or status (ongoing or completed).

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Scoping your campaign

Before you set up a new campaign, you will want to:

·Decide how long you will run the campaign and what the phases will be. You will provide dates the phases will run during the setup process.

·Determine how you will measure whether users have adopted the workload. What are your goals? (See the Adoption Goals section above.)

·Create any communication materials you want to send to users during the campaign. You can add these to the Adoption Accelerator so they are sent automatically during the campaign.

·Decide which users you will track. Will you track everyone or only certain departments? Will you use a static list of users or will you adjust your list if people leave or join the organization during the campaign?

How to create a campaign

Follow these steps to create a campaign:

1.Go to Usage & Adoption > Adoption Accelerator. If you are locked out of Adoption Accelerator, ensure you have the correct administration privileges. If you do and this are still locked out, contact Quadrotech support.

2.Click Create New Campaign.

3.Give the campaign a name and workload type, and then specify how long you want the campaign to run.

4.Identify the number of phases of the campaign. For example, you might have 3 phases broken down like this:

·Phase 1: Introduce the new workload.

·Phase 2: Provide more information to get users active in the workload.

·Phase 3: Provide details about corrective action to get users active in the workload.

5.Specify the time period you want to use to measure campaign progress. See the Adoption goals section above for more information.

6.Add goals and specify how many times you want users to perform specific actions during the collection period. See the Adoption goals section above for more information.

7.Enter a campaign description.

8.Define your audience type and any filters. Here is more about the Audience Type options:

·Dynamic: The group of users tracked as part of the campaign changes as people join and leave the organization.

·Static: A group of users is captured on the first day of the campaign and that list does not change throughout the campaign.

9.Define the phases by setting start date(s) and end date(s) and adding communication preferences.

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