You can use troubleshooting tools to identify and resolve issues.
To verify the status of devices on the network, you can use the ping troubleshooting utility.
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If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
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If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
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In the Troubleshooting Tools section, click Run diagnostic utilities to display the Diagnostic Utilities page. |
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Use the Device Issues list to see if any of your managed devices have issues connecting to the agent, or other issues.
The Device Issues list page identifies any agent-managed devices whose information does not appear in the inventory due to any of the following issues:
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Failure to write to amp.conf. |
For more information about these issues, visit https://support.quest.com/kace-systems-management-appliance/kb.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Review the list of faulty devices on the Device Issues, and take any steps to resolve these issues, as required. |
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