Return
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Title
MultiHostProcessMonitor agent is not collecting data (for both Windows & Linux hosts) -
Description
After configuration of the MultiHostProcessMonitor agent (for both remote Windows and Linux hosts), no data is being displayed within the respective "Process" dashboards. -
Cause
The Foglight Agent Manager (FglAM), which is hosting the problematic agents, is unable to determine the FQDN for the host where it is running. In this instance, this does not point towards an issue with the FglAM itself, but with the Operating System (OS) where the FglAM is installed. -
Resolution
It is recommended to discuss such an issue with the OS vendor (for example, Microsoft Support). If that is currently not possible, the workaround outlined below is available.WORKAROUND:1. Stop the FglAM instance that is hosting these agents (fglam01.domain.com)2. Open the "baseline.jvmargs.config" file (fglam\state\default\config)3. Set the following:vmparameter.0 = "-Dquest.host.name=fglam01";4. Save the changes5. Restart the FglAM