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Title
What to collect when experiencing an issue with the XenDesktop Netscaler agent -
Description
When experiencing an issue with XenDesktop Netscaler discovery, what is required when opening a Quest Software support case? -
Resolution
The following is required to help with initial investigation efforts:
- FglAM Support Bundle of the FglAM running NetScaler Discovery agent
- Agent log for NetScaler Discovery Agent (agent name is NetScaler-Discovery-Agent). You can find this log file in the following directory:
<FglAM_HOME>\state\default\logs\\NetScalerAgent\5.6.16.2\NetScalerAgent\ (UUID and version may be different)
- NetScaler Version information, include type (for example, VPX/SDX/MPX)