Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Update Exchange version/s in Roles view in Exchange Environment dashboard
Description
The customer has Exchange 2010 and 2013 servers in their organization. They have installed Foglight for Exchange and configured the agents for Exchange monitoring without known issues. Under Roles, you can see "Mailbox 2007, 2010" and Mailbox 2013. The same happens for the Client Access Role, listing "2007, 2010" and 2013 versions. Is it possible to change this to show only "Mailbox 2010" and Mailbox 2013" roles, and "Client Access 2010" and "Client Access 2013". They do not want to see the 2007 listed in the role info.
Resolution
Workaround:
Please follow the steps in the attached Word document (provided by R&D).
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.