What is the Support Portal API?
Demonstration of the Toad for Oracle Support Portal API.
(Transcript of the video)
The next release of Toad for Oracle will feature the portal API performing a dynamic KnowledgeBase or KB search based on a generated error code.
When the application generates an error, it displays an error box.
Within the error box, there is an option to execute a KB Search.
Clicking on the KB Search button, the API will execute a dynamic search on the error.
Toad for Oracle has a feature to display the result-based window in a drop down selection menu.
Relevant Knowledgebase Articles and Community resources, like ToadWorld , are retrieved and listed.
Within each resource section, display count totals for each section.
Expanding sections allow consideration of additional articles.
When selecting a KnowledgeBase error, the API launches the Support Portal with the KnowledgeBase Article.
A portion of the Knowledge Article is available for review.
With current support maintenance, logging into the Support Portal will enable the complete resolution of the Knowledge Article.
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