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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Release Notes

Installing and accessing KACE GO

Installing and accessing KACE GO

The KACE GO app is available from the Apple App Store and the Google Play Store.

Store access for iOS: https://itunes.apple.com/us/app/kace-go-client/id1630800439

Store access for Android: https://play.google.com/store/apps/details?id=com.kace.k1mobile

After you install the app, clicking input text boxes on the login screen displays the license agreement. The agreement has Accept and Decline options. Clicking Accept enables you to type in login credentials, and clicking Decline closes the app and redirects you to the device's home screen.
If SSL is enabled: If SSL is enabled on the KACE Systems Management Appliance server, you are prompted to accept the self-signed cert or the CA cert for SSL.
4.
If SSL is enabled: Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (benign reasons can include, for instance, expiration or update), do not log in. Contact your KACE Systems Management Appliance administrator for options.

Procedural and interface notes

Procedural and interface notes

Because of differences in operating systems for mobile devices and other design considerations, sometimes KACE GO performs operations and displays information in ways different from what one would expect from the KACE Systems Management Appliance.

In KACE GO, you can sort tickets by:

When users do not have permission to view an asset such as a printer or copier, they will not be able to assign that asset to the Asset field of a ticket. In this case, users need to use the KACE web UI to assign the asset.
NOTE: Administrators should ensure that the Asset field is not a required field for any queues that are exposed to users.
In the Settings menu, only Administrators can see and set the Recent Ticket field.

Enabling KACE GO users to access the KACE Systems Management Appliance

Enabling KACE GO users to access the KACE Systems Management Appliance

Making the KACE Systems Management Appliance accessible is a two-stage process. First you enable mobile device access on the appliance, then you enable mobile device access for authorized KACE Systems Management Appliance users.

a.
On the KACE SMA Settings: Control Panel page, under General Settings, click Customize general settings.
b.
Select the Enable mobile device access check box.
c.
Click Save.
b.
Click Settings > Users.
d.
Select the Mobile Device Access check box.
e.
Click Save.

For more information, see "Configuring Mobile Device Access" in the KACE Systems Management Appliance Administrator Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

Enabling to be used inside a network

Enabling to be used inside a network

If KACE GO is used on a device employing Wi-Fi® for internet connectivity, notify.kace.KACE GOcom must be whitelisted on any internet filters that might be in place in order for KACE GO to function properly.

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