KACE Systems Management Appliance 14.0 Common Documents

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Updating to version 9.0 of KACE GO Installing and accessing KACE GO Procedural and interface notes Enabling KACE GO users to access the KACE Systems Management Appliance Enabling to be used inside a network Accessing the KACE Systems Management Appliance in some secure environments

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Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

•

The mobile device make and model and the operating system version.

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

This release of the KACE GO includes following new feature:

•

UI enhancement - Support dark mode

You can now change your display to dark background by turning on the dark mode.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

Table 1. iOS Resolved Issues
Resolved issue	Issue ID
Service Desk ticket owners list did not get sorted alphabetically.	KGO-1881
On swiping to left, the location information did not get deleted.	KGO-1866
Custom field with the Multiple Select option did not work.	KGO-1863
The device status icon showed 'Unable to reach this Agent device' for the connected device.	KGO-1837
User name did not display on the Devices list page.	KGO-1912
The Owner list in the Service Desk displayed up to 50 users.	KGO-1873
On swiping to left, the Asset Subtype and Asset status did not get deleted.	KGO-1770

Table 2. Android Resolved Issues
Resolved issue	Issue ID
Incorrect field values display when creating a ticket using ticket template in Service Desk.	KGO-1856
The default value for Multi Select custom field of a queue is blank.	KGO-1862
Getting error while creating a new ticket under a Queue when custom fields have Single Select or Multi Select.	KGO-1864
Service Desk ticket owners list did not get sorted alphabetically.	KGO-1880
The device status icon showing 'Unable to reach this Agent device' for provisioned connected device.	KGO-1884
Getting unknown error 'No Value for DHCP_ENABLED' when clicked on agentless mobile device details.	KGO-1885

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 3. General known issues
Known issue	Issue ID
The Available Devices List is empty under Device selection for MI.	KGO-1911

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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Release Notes

Privacy policy

Privacy policy

Collected information

Mobile device permissions

Use of personal information

New features

New features

Resolved issues

Resolved issues

Known issues

Known issues