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• KACE Systems Management Appliance 13.2 Common Documents - KACE GO 8.2 Getting Started Guide

KACE Systems Management Appliance 13.2 Common Documents - KACE GO 8.2 Getting Started Guide

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Using the KACE GO Mobile App

Getting Started

Which features are included in this version of the KACE GO Mobile App? How do I access the KACE Systems Management Appliance?

Enable Mobile Device Access for the appliance Enable Mobile Device Access for an authorized user

How do I enable KACE GO to work inside a network? What credentials should I use to log in?

Frequently asked questions

Can I prevent notifications at certain times? Which Managed Installations can I see on my device? Does KACE GO store my data? What is the best way to secure my KACE GO app? Which features are accessible from the KACE GO home page? Can I use the ticket URL in Service Desk emails to view them directly in the KACE GO app? Can I attach files to a ticket in KACE GO? Can I view attached files? How do I define what a "recent ticket" is? Can I review KB articles and other related resources in KACE GO? I want to provide feedback. How can I do it? What languages does the KACE GO app support?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean? I received a message stating that the KACE SMA is out of reach. I cannot log in, and I received a message that my login was incorrect. I cannot log in, and I received a message that I could not log in. Some fields show overlapped title and detail text when the title is long. I have a problem that I cannot solve with the information presented here.

About us

Technical support resources Legal notices

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Technical support resources

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

•	Submit and manage a Service Request

•	View Knowledge Base articles

•	Sign up for product notifications

•	Download software and technical documentation

•	View how-to-videos

•	Engage in community discussions

•	Chat with support engineers online

•	View services to assist you with your product.

Legal notices

Legal notices

© 2023 Quest Software Inc. ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.

The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.

If you have any questions regarding your potential use of this material, contact:

Quest Software Inc.

Attn: LEGAL Dept

4 Polaris Way

Aliso Viejo, CA 92656

Refer to our Web site (https://www.quest.com) for regional and international office information.

Patents

Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at https://www.quest.com/legal.

Trademarks

Quest, the Quest logo, Join the Innovation, and KACE are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit https://www.quest.com/legal/trademark-information.aspx. All other trademarks and registered trademarks are property of their respective owners.

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CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.

IMPORTANT, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.

KACE GO Mobile App Getting Started Guide

Updated - August 2023

Software Version - 8.2

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