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Unified Communications Analytics 8.8.3 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Which ActiveSync devices are associated with Office 365 mailboxes?

Many of my employees are remote workers who work from home and have mailboxes in Office 365. How can I see which ActiveSync devices are associated with on-premise mailboxes and which devices are associated with mailboxes that are in the cloud (Office 365 Exchange Online)?

Answer

In insights that show information about ActiveSync devices, such as Mobile Devices - Inventory or Exchange ActiveSync / Devices / Active Devices, you can use the customize option to insert a column that shows the location of the associated mailbox, either on-premise or Office 365.

To insert a column that shows the mailbox location
1
Click (Customize) in the right corner of the Mobile Devices - Inventory insight.
A table definition is displayed that shows the table fields and the table sort order for the insight.
2
Click Manage field columns at the bottom of the column name list.
3
Expand Mailbox.
4
Select Location from the list of fields and click Apply.
5
On the table definition page, click Apply.
The insight displays the location for each mailbox in the insight.

What does Is Encrypted mean in a email?

When viewing a specific email in the details browser in the Email Details insight, I noticed that the Is Encrypted value for the attachment is Yes. Does it mean that the message is encrypted in the user mailbox or that the message arrived encrypted?

Answer

The Is Encrypted field value is determined from the item class of the messages in the user mailbox. If the item class of a message has either .SMIME or .Secure in it, it is viewed as an “encrypted” message. This includes all the digitally encrypted, digitally signed or RMS-protected messages.

This data is available only if you collect using the Mailbox Contents data source. The Is Encrypted data is not available if you collect only from the Exchange Tracking Logs data source.

How does UC Analytics determine message direction in insights?

In some insights, such as the Email - Details insight, message direction is shown as inbound, outbound, or internal. Sometimes the direction is shown as unknown. How does UC Analytics determine the direction of s specific message?

Answer

UC Analytics uses the sender and receiver information to determine the direction for a message. In normal conditions, there should be sender and recipient data for each message.

However, in some situations, such as when there are gathering issues or if a required data source collection is not run, the sender or recipient information is missing and is shown as <none>.

The following rules are applied to classify message direction as internal, outbound, inbound, or unknown.

 
Table 8. Message direction is determined to be outbound.
Sender
Recipients
Direction
Comments

Internal

One or more external recipients

Outbound

 

Internal

Both internal and external recipients

Outbound

Though there are both internal and external recipients, the message direction is shown as outbound since most companies consider monitoring messages sent out over the internet a higher priority.

External

One or more external recipients.

Outbound

Though the sender is external, for the message to gathered it must have been forwarded through the internal organization before it was sent out to external recipients.

None

One or more external recipients.

Outbound

Even though the sender data is missing, since the message was gathered by UC Analytics, we know that the message originated from or passed through the organization before being sent to external recipients. Therefore it is considered outbound.

 
Table 9. Message direction is determined to be inbound or internal.
Sender
Recipients
Direction
Comments

External

One or more internal recipients

Inbound

 

External

Both internal and external recipients

Inbound

The message direction is set as inbound since messages sent from external users to external recipients are not of interest. Only messages sent to internal mailboxes are in scope.

Internal

One or more internal recipients

Internal

 

 
Table 10. Message direction is marked as unknown.
Sender
Recipients
Direction
Comments

None

None

Unknown

Could be internal, inbound, or outbound.

None

One or more internal recipients

Unknown

Could be internal or inbound.

None

Both internal and external recipients

Unknown

Could be inbound or outbound.

Internal

None

Unknown

Could be internal and/or outbound.

External

None

Unknown

Could be inbound and/or outbound (Fwd).

 

What insights can I use for my executive insights?

I am looking for information for the following types of insights:

•
Security auditing of executive mailboxes
•
Analysis trending for storage/mailbox growth
•
Mail flow statistics including highs/lows/averages
•
Mobile device access insight, which device type/agent type

Can UC Analytics provide this information?

Answer

Here are some insights that may cover your needs:

For a insight that covers security auditing of executive mailboxes, you can use these insights:

•
Mailboxes - Permissions Inventory
•
Mailboxes - Delegates Inventory
•
Mailboxes / Mailbox Security / Mailbox Security

For a insight that shows analysis trending for storage/mailbox growth, you can use these insights:

•
Inventory / Mailbox Growth
•
Mailboxes / Sizes And Quotas / Mailbox Sizes
•
Organizations / Departmental Reporting / Mailbox Sizes
•
Storage / Stores

For a insight that shows mail flow statistics including highs, lows, and averages, you can use these insights:

•
Email - Activity
•
Email - External Activity
You can enable smoothing or trend lines to show averages.

For a insight that shows mobile device access including device type/agent type, you can use these insights:

•
Mobile Devices - Summary
•
Mobile Devices - Inventory
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