Colors
Here you can modify the colors used by ExpertAssist.
This is done using the standard hexadecimal code used by HTML.
Simply enter the ‘#' symbol followed by the appropriate six-digit code and click Apply to see the change.
For example, the pale blue color used for backgrounds in the default color settings for ExpertAssist is #8abdf0.
Predefined color schemes can be selected from the options in the Scheme drop down menu at the bottom of the screen. Click Apply after selecting a theme.
You can restore the default colors by clicking Restore at the bottom of the page.
Log Settings
ExpertAssist's log settings are fully configurable. Here you can modify the general settings for ExpertAssist, ODBC and the Syslog settings. In order to view the logs themselves you would go to Security > EA Logs.
General Settings
Keep log files for this many days
At midnight ExpertAssist rotates its log files and deletes old, unneeded ones. The value you enter here determines how old log files can grow before they are deleted. If you set this to zero, the files will never be deleted, unless you do it manually.
Directory for log files
You can also specify the directory for storing these log files. If you leave this blank, they will be stored in ExpertAssist's installation folder, by default.
ODBC Messages
Send log events to ODBC data source
Set this checkbox to use the specified ODBC data source to send events to. Click the Click here to configure the ODBC data source link to configure the data source.
Syslog Settings
With ExpertAssist you can also modify the syslog settings. Here you can modify the syslog settings and specify the syslog hostname or IP address, transport protocol (UDP or TCP), syslog port numbers for UDP and TCP, as well as the facility code to report. Click Apply to update your settings.
User Management Log
Use the option to set the number of days within which theUser Management Log will be stored on an EA host machine - 30 days by default. Once the time specified elapses, logs will be deleted from the EA host.
You must Reboot before the changes take effect.
ODBC Messages
ODBC Messages
Specify an ODBC Data Source and table to write messages to. The messages are written to this database via a script defined on Scripting and System Monitoring pages.
Data Source
Enter the Data Source name that will enable the database connection.
User Name
Enter the User Name that is used to access the tables using the specified DSN.
Password
Enter the Password that is used to access the tables using the specified DSN.
Table Name
Enter the Table that the script will write messages to.
Time Stamp
Enter the name of the timestamp or text field from the database that will be used for the time stamp. Maximum 20 characters.
Computer Name
Enter the name of the text field from the database that will be used to hold the computer name. Maximum 16 characters.
Message
Enter the name of the text field from the database that will be used message. Maximum 250 characters.
Log Level
Enter the name of the text field from the database that will be used for the severity of the message. Maximum 10 characters.
Module
Enter the name of the text field from the database that will be used for the originating module. Maximum 20 characters.
Facility
Enter the name of the text field from the database that will be used for the originating facility. Maximum 20 characters.
Client
Enter the name of the text field from the database that will be used to hold the address and name of the client. Maximum 100 characters.
Write test message
Enter a message to send to the ODBC data source in order to test the data source connection. Click the Write test message button to send the test message.
Remote Control
Here you can view and modify a number of options available during real-time remote control sessions. This includes the general settings, security, audible notification, interactive user permissions, and the remote printing feature.
General Settings
Use mirror display driver
ExpertAssist provides a mirror display driver to be used on the remote computer. This display driver provides a faster and less CPU-intensive remote control session. Select this checkbox to use the mirror display driver. Clear this checkbox to disable the use of the mirror driver.
Change the color depth of the remote machine to the one selected in the Remote Control session
By default, ExpertAssist processes the captured screen image using software color dithering. This allows the ExpertAssist to 'virtually' change the color bit depth on the remote computer thus decreasing the traffic between the remote computer and your local computer. If a remote computer has a current bit depth set to 32 bit and you choose to change it to, say, 8 bit by choosing this depth from the corresponding drop-down list within the Remote Control applet, it will result in changing the bit depth within the applet only. Only the remote computer screen displayed on your local computer will change the bit dept. It will not physically change the color bit depth on the remote computer. Indeed, ExpertAssist converts the captured screen picture on the remote computer dithering the picture on-the-fly from 32 bit to 8 bit and sends it in such a way to the browser of your local computer.
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Note: Dithering, also known as halftoning, allows to reduce the color palette table without affecting the image quality by smoothing the visibility of quantization errors that appear when converting the depth. Since the effect is color bit depth reduction, ExpertAssist suggests to choose from the drop-down list only those values that are less or equal to bit depth set on the remote computer. Setting this checkbox on is only necessary if you really want to change the bit depth physically right on the remote computer (but not only on the screen capture that is being transferred to your local computer). |
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Note: You can further boost remote control processing speeds by forcing Windows to not re-draw windows while you are dragging them. On the remote computer, open the System Properties dialog box and switch to Advanced tab. In the Performance box click Settings, select the Custom radio button and check the Show window contents while dragging checkbox off. This will enable ExpertAssist to draw the window box while you are dragging a window on the remote computer effectively reducing traffic and boosting processing speeds. |
Automatically disable wallpaper
Select this checkbox to disable the wallpaper (or background desktop image) on the host computer when a remote control session is started. Clear this checkbox to view the image during the remote session.
Automatic clipboard transfer maximum size
The ExpertAssist provides the ability to transfer clipboards between host and client machines, allowing the ability to copy from one machine and paste on the other. Specify the maximum number of kilobytes (KB) that can be transferred between machines. The default size is 1024 KB. Transferring significantly larger amounts may cause slowdowns. The maximum limit is 5 Mbytes in both directions. If the clipboard is larger than the maximum limit nothing will be transferred.
Idle time allowed
Specify the number of minutes a remote host may be inactive for. If a period of inactivity is determined, the client will automatically be disconnected from the remote session.
Auto panning
If the host computer's display area is larger than that which the remote control client can display only a part of the screen is shown and you can use scrollbars to view the required area of the remote display. With this option enabled, the screen is automatically scrolled for you when the mouse nears the edge of the current display area.
Maximum number of screen updates per second
Specify the number of times the screen is updated per second.
Control-Alt-Del Hotkey
Select an alternate hotkey to use from the drop list. Choose from Ctrl-Alt-Insert, Ctrl-Alt-F12 and Ctrl-Alt-F1.
Security
Disable host keyboard and mouse
Select this checkbox to disable the host's keyboard and mouse during the remote session. This will prevent the host user from using the keyboard or mouse while the remote control session is in progress. Clear this checkbox to enable the host's keyboard and mouse during the remote control session.
Blank the host's monitor
Select this checkbox to blank the display on the host computer during a remote control session. This is useful for preventing user interaction while remote work is in process.
Lock console when connection broken
Select this checkbox to lock the console in order to protect open files, if, due to a network error, the Java remote control client loses its connection to the server. Clear this checkbox to leave console as is when the connection is broken.
Lock console when connection times out
Select this checkbox to lock the console in order to protect open files, if the connection times out. Clear this checkbox to leave client as is when the connection times out.
Always lock console when remote control disconnects
Select this checkbox to lock the console when the remote session ends. Clear this checkbox to leave client as is when the remote session ends.
Audible Notification
Beep when the remote control session starts or ends
Select this checkbox to have an audible beep on the host computer when a remote control session is initiated or ended.
Beep continuously during remote control
Select this checkbox to have a periodic audible beep on the host computer during the remote control session.
Beep interval
Specify an interval for the periodic beep during the remote control session. The beep interval is specified in seconds.
Interactive User's Permission
Ask for permission from interactive user
If you turn this option off, you will disable the icon, and also any attempts to notify the local user when someone is accessing the computer remotely. When this option is off, none of the other settings in this configuration screen apply. This option, when disabled, basically tells ExpertAssist not to bother starting rmgui.exe, the software that sits in the system tray and communicates with the user. Disabling this option will also disable the Chat function.
Default answer for confirmation message
Yes or No. When someone tries to gain remote control access to the computer, and the interactive user does not answer the query, the remote control session will either proceed or not, depending on this setting.
Time allowed for the interactive user to give permission
This is the amount of time specified before the notification message times out.
Text to display to the user
This is the text that will be presented to the user in the remote control confirmation dialogue box. The string ‘%USER%' will be substituted by the name of the user who is attempting the remote control operation.
Display a warning message during Remote Control
Do not ask for permissions for technicians with Full Control (or Remote Control D) access rights
Select this checkbox to allow all administrators access to start a remote management session without waiting for a confirmation from a remote interactive user. Clear this checkbox to disable administrators default automatic access to remotely control workstations without a remote user confirmation. Explicit permissions must be granted to users who will have access to start a remote management session.
Remote Printing
Enable Remote Printing
Here you can enable or disable ExpertAssist's ability to print remotely.