NetVault Plug-in for VMware 13.1.1

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Adding a server Reconfiguring a server Removing a server Supported transport modes Configuring default settings Enabling or disabling CBT on virtual machines

About CBT Enabling CBT on individual virtual machines Disabling CBT on a virtual machine Manually disabling CBT on a virtual machine

Enabling or disabling quiescing of virtual machines

About quiescing virtual machines Enabling quiescing of virtual machines Disabling quiescing of virtual machines Removing backup preferences for a virtual machine

Unlocking a virtual machine

Defining a backup strategy

About backup methods and types Data backed up and restored for different disk types

RDM disks

Backup and recovery strategy

Using the image-level backup method

Adding patterns to use for inclusion and exclusion of virtual machines Understanding the Distributed Jobs feature Performing image-level backups Continuous data protection backups

Prerequisite

Performing continuous backups

Continuous data protection and Plug-in for Data Copy Additional notes Backup selection tree icons

Restarting a backup job Resetting CBT on a virtual machine Monitoring job progress

Using the file-level backup method

Performing file-level backups Performing file-level continuous backups

Backup selection tree icons

Removing the snapshot and mount folder manually

Restoring image-level backups

About restoring image-level backups Restoring a full virtual machine or individual virtual drives

Prerequisites Restoring data

Important notes Restore selection tree icons

Starting a virtual machine

Relocating a virtual machine to an alternate ESXi Server Restoring a virtual machine to an alternate vCenter Server Renaming a virtual machine during restore Performing file-level restores from image-level backups

Restore selection tree icons

Recovering a virtual machine using Instant Restore Restoring virtual machine disk and configuration files

Restore selection tree icons

Recovering a virtual machine from the restored files

Searching for files in savesets Viewing media list

Restoring file-level backups

About restoring file-level backups Restoring file-level backups using shared network drives

Setting up a network share Restoring data

Restoring file-level backups using the built-in Plug-in for FileSystem

Prerequisites Restoring data

Searching for files in savesets Viewing media list

Troubleshooting

Common errors

NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Linux Hybrid version of the plug-in does not run on 64-bit OS Crash occurs during a backup CBT-based image-level backup fails SAN transport reports errors when multiple backups access the same datastore Default SCSI controller type on RHEL 7 and RHEL 6 File-level backups do not back up data for a reparse point Restore job fails when using SAN transport Restore job fails to add a virtual machine to the server inventory or to the alternate standalone ESXi Server Disk type is always Thick Provision Eager Zeroed after restoring an image-level backup Backup jobs of virtual machines protected by vSphere FT fail intermittently RDM disks are restored to VMDK files Unable to consolidate image-level backups Restore job fails on Linux when file size exceeds 50 MB Web Service process displays message that indicates the server is unavailable Installing an update puts the VMware Vstor2 MntApi driver into an inconsistent state Backing up and restoring encrypted disks Backing up a cloned virtual machine that has the same UUID Backing up virtual machines that are protected by vSphere FT Error using VVols with a storage array Backup proxy opens in NBD mode instead of HotAdd transport mode

Diagnosing virtual machine issues SOAP messages Generating VDDK logs

SOAP messages

When you enable tracing, the Plug‑in for VMware generates the following two files along with the other trace logs:

•

vmw(nnn)_soapsent.log

•

vmw(nnn)_soaprecv.log

These files contain communication details between the plug-in and vSphere Web Service running on the VMware vCenter or ESXi Servers.

When you send the trace files to Quest Technical Support, ensure that these two files are included.

Generating VDDK logs

The Plug‑in for VMware uses the VMware VDDK API for the following operations:

•

Image-level backups and restores

•

File-level browse and backups

To diagnose or troubleshoot errors encountered during these operations, Quest Technical Support may request you to send the VDDK logs. You can use the following procedure to enable VDDK logging when these operations are performed.

To generate VDDK logs:

In the navigation pane, click Create Backup Job, and then click

next to the Selections list.

Open the NetVault Client on which the plug-in is installed.

Click VMware Plugin, and select Configure from the context menu.

NOTE: You can also configure the default settings from the Change Settings page:

In the Navigation pane, click Change Settings.

If the plug-in is installed on the NetVault Server, click Server Settings.

— or —

If the plug-in is installed on a NetVault Client, click Client Settings; in the clients table, select the client, and click Next.

Under Plugins, click Plugin Options.

Under Troubleshooting, select the Enable VDDK Logging check box.

To save the settings, click OK or Apply.

The plug-in generates the VDDK log files entitled vixDiskLib*.log in the following directories:

•

Windows: <System Drive>\Windows\Temp\vmware-SYSTEM

•

Linux: /tmp/vmware-root

The log files are generated when you perform image-level backup or restore or file-level backup or browse operations.

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NetVault Plug-in for VMware 13.1.1 - User Guide

SOAP messages

Generating VDDK logs