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KACE Systems Deployment Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Re-cache the network and storage driver directory

Re-cache the network and storage driver directory

Re-caching the drivers notifies the appliance that updates have been made to the drivers, and makes the drivers available to Media Manager to build a boot environment for scripted installations only. You can re-cache only the directories where changes were made to the drivers, or re-cache the entire driver database.

Verify that the drivers are in the drivers/kbe_windows_x86 or the drivers/kbe_windows_x64 directory before you re-cache.
* 
NOTE: Re-caching drivers only scans the drivers share directory, not the drivers_postinstall directory.
1.
On the left navigation bar, click Library to expand the section, then click Drivers to display the Drivers page.
2.
Select Choose Action > Manage Drivers, and click Recache All Drivers. You can also select only the directories where changes were made to update the appliance faster.
* 
NOTE: Removing drivers before re-caching might cause booting, installation, or recovery errors that can result in a system failure and compromise the results in the Driver Compatibility Report.

Add drivers as a post-installation task

Add drivers as a post-installation task

You can create a .zip file for drivers, then upload the .zip file to the appliance as a post-installation task.

Adding drivers as a post-installation task is useful when device-specific drivers are not in the Driver Feed, to add drivers, and to add drivers that do not get installed as part of the operating system during a scripted installation.

1.
On the left navigation pane, click Library to expand the section, then click Post-installation Tasks to display the Post-installation Tasks page.
2.
On the list page that appears, select Choose Action > Add Application.
3.
In Name, enter a logical name to identify the task, such as Install Dell E6410 Chipset Drivers.
4.
Select a Runtime Environment. See About runtime environments.
5.
Next to Upload file, click Browse to select the appropriate file.
6.
Select the Reboot Required check box to reboot the appliance and run the next task in the sequence.
7.
In Notes, add a note to identify the task.
8.
Click Save.
See Adding tasks.

View list of missing drivers

View list of missing drivers

After a device network boots in to the KACE Boot Environment (KBE), the appliance automatically records the device’s hardware inventory details. The Driver Compatibility Report lists the drivers that the device requires against the drivers available on the Source Media.

1.
Log on to the appliance Administrator Console.
2.
On the left navigation pane, click Devices, then click Device Inventory to display the Device Inventory page.
3.
Click the host name or IP address of the device to display the Device Detail page.
4.
Under Driver Compatibility Report, select the operating system, then click Show Compatibility.

Managing network drivers

Managing network drivers

Download network and storage drivers
Import driver packages
Display device compatibility
View driver compatibility details
Export drivers
Re-cache drivers

You can manually download drivers to the drivers share directory, which is organized in to subdirectories. You can store any type of drivers to the drivers directory, but Quest KACE recommends storing only the network drivers to this directory.

There are two boot environment folders in the drivers share directory and a folder for each supported operating system. Each KBE and operating system type requires its own driver version.

The drivers share directory has the following directory structure:

•
kbe_windows_x32
•
kbe_windows_x64

You can create subdirectories under the KBE folders to organize the newly added drivers.

Best practices for adding drivers

•
Name the folder using the device brand name, then create a subfolder with the name of the drivers to add the driver files.
•
The path to the drivers, including the driver name cannot exceed 255 characters; the directories and driver names do not support special characters.
•
The appliance does not install .exe or .msi files. Extract the files, then add the drivers to the folder.
•
Do not combine Windows 7, Windows 8, Windows 8.1, and Windows 10 drivers in the same KBE folder. You can only add drivers for one platform type to a folder. You cannot add drivers for WinPE 5.0, which uses the drivers for Windows 8.1 to a folder for WinPE 4.0, which uses the drivers for Windows 8.0.
* 
NOTE: Windows ADK 8.0 supports WinPE 4.0. Windows ADK 8.1 supports WinPE 5.0. Windows ADK 10 supports WinPE 10.0.
•
Re-cache added drivers, and build a new KBE using the Media Manager. The Media Manager uses the Windows ADK installed on the device to rebuild the KBE, and automatically adds the drivers to the KBE folder.
•
Do not name a KBE using name that already exists: the Media Manager cannot overwrite an existing KBE.
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