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NetVault Plug-in for VMware 12.3.3 - Release Notes

Obtaining a machine ID

1
Start the NetVault Backup WebUI.
2
In the Navigation pane, click Manage Clients.
3
In the NetVault Backup Clients list, select the applicable machine, and click Manage.
4
On the View Client page, note the machine ID exactly as it is displayed in the Client Summary table.

Installing a license key using the configuration wizard

1
In the Navigation pane, click Guided Configuration.
2
On the NetVault Configuration Wizard page, click Install Licenses.
3
In the NetVault Backup Clients list, select the applicable machine, and click Next.
4
In the Enter the license key string box, type or copy and paste the license key, and click Apply.
After the key is applied successfully, a message is displayed.

Installing a license key from the Manage Clients page

1
In the Navigation pane, click Manage Clients.
2
In the NetVault Backup Clients list, select the applicable machine, and click Manage.
3
On the View Client page, click Install License.
4
In the Install License dialog box, type or copy and paste the license key, and click Apply.
After the key is applied successfully, a message is displayed.
5
To dismiss the dialog box, click Close.

Upgrade and installation instructions

The standard method for upgrading the plug-in is to install the latest version over the previous version of the plug-in. For installation instructions, see the Quest NetVault Backup Plug‑in for VMware User’s Guide.

To use the plug-in for file-level backup operations when upgrading the hybrid version of the plug-in on Windows, complete the following tasks in the given order:

1
Verify that no virtual machine is mounted for a file-level browse or backup operation.
If any virtual is mounted in a browse session, unmount it, or if it is mounted for a backup, wait until the backup completes.
2
From the NetVault Backup Process Viewer, check if any instance of NetVault VM mount daemon or NetVault VM mount CLI is running on the client.
Alternatively, use the Windows Task Manager to see if any instance of nvvmwmount.exe is running. If so, restart the NetVault Backup Service.
3
Verify that the Working Directory configured for the plug-in does not contain any subfolders named after the display names of virtual machines.
If the directory includes any mount folder, manually remove the folder. For more information, see the user’s guide. If you fail to complete the cleanup routine, a subsequent mount operation fails with the error “A stale mount was found.”
4
To ensure that a “Driver not found” error does not occur during the upgrade, follow the steps outlined in Upgrade procedure.
Upgrade procedure

VDDK uses a kernel-mode driver for mounting a virtual machine during file-level backup and browse operations. The Plug‑in for VMware automatically starts a service for the driver when you install the plug-in, but it does not verify whether the service is running when you perform an upgrade or a reinstallation.

If this service is not running on the client, the plug-in fails to complete the mount request and reports the error “Driver not found.”

To upgrade the hybrid version of the plug-in on Windows:
1
Open a command prompt window.
2
Stop the service, if it is running:
sc stop vstor2-mntapi20-shared
3
Delete the service:
sc delete vstor2-mntapi20-shared
4
Verify that the service has been deleted:
sc query vstor2-mntapi20-shared
If the service is stuck in a “stopping” state, restart the machine.
5
Install the plug-in.

For information about installing the plug-in, see the Quest NetVault Backup Plug‑in for VMware User’s Guide.

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