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NetVault 12.4 - Release Notes

Upgrading from NetVault Backup 12.3

Due to a change in the encryption and decryption algorithm in NetVault Backup 12.3, you may experience authentication-related issues after upgrading from NetVault Backup 12.3.0.15 to NetVault Backup 12.3.0.16, or to NetVault Backup 12.4.

See the following table for known issues and their possible workarounds.

 
Table 10. Authentication error workarounds
Impacted Area
Resolution

If “Bulk Blank” for Tape Library or Virtual Tape Library (VTL) fails with an authentication error...

Reset the password using the same existing password. For more information, see “Changing NetVault Backup password” in the NetVault Backup 12.4 Administration Guide.

If “Expire All” for DR fails with an authentication error...

Reset the password using the same existing. For more information, see “Changing NetVault Backup password” in the NetVault Backup 12.4 Administration Guide.

If backups are not cataloged after an upgrade...

Reconfigure catalog search with the same existing password. For more information, see “Configuring catalog search” in the NetVault Backup 12.4 Administration Guide.

If CLI utilities fails with an authentication error...

Reset the password of the NetVault Backup user that you used for CLI using the same existing password. For more information, see “Modifying a user account” in the NetVault Backup 12.4 Administration Guide.

If VMware backups or restores fail with an authentication error in the logs...

Reset the password for vCenter or ESX Server using the Edit Server dialog box. For more information, see “Reconfiguring a server” in the NetVault Backup Plug-in for VMware 12.3 User’s Guide.

If you experience authentication issues in other areas of NetVault Backup, reconfigure the password and perform the action again. If the issue continues, contact NetVault Backup Support.

Product licensing

To obtain the license key for your NetVault Backup Server environment, determine the NetVault Machine ID of your main NetVault Backup Server. Also identify the machine IDs of any clients running application plug-ins, such as Oracle, MySQL, PostgreSQL, SQL Server, and Exchange.

You can use the NetVault Configuration Wizard to install the product license keys. Alternatively, you can install the license keys from the Manage Clients page.

•
Obtaining a machine ID
•
Installing a license key using the configuration wizard
•
Installing a license key from the Manage Clients page

Obtaining a machine ID

1
Start the NetVault Backup WebUI.
2
In the Navigation pane, click Manage Clients.
3
In the NetVault Backup Clients list, select the applicable machine, and click Manage.
4
On the View Client page, note the machine ID exactly as it is displayed in the Client Summary table.

Installing a license key using the configuration wizard

1
In the Navigation pane, click Guided Configuration.
2
On the NetVault Configuration Wizard page, click Install Licenses.
3
In the NetVault Backup Clients list, select the applicable machine, and click Next.
4
In the Enter the license key string box, type or copy and paste the license key, and click Apply.
After the key is applied successfully, a message is displayed.
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